SPA Manager - Luxury Hotel

Mastro HR; Piemonte; In loco; EUR 45.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Spa Manager to lead operations and guarantee an exceptional guest experience. This role involves managing a team, overseeing service standards, and ensuring operational excellence. Candidates should have a minimum of 5 years in a similar role in luxury settings. The position offers a competitive salary of 45,000 € RAL, meals, and benefits including corporate discounts.

Servizi

Meals in the staff restaurant

Uniform and laundry service

Corporate discounts

Competenze

• Minimum 5 years of experience as Spa Manager or Assistant Manager in 5-star hotels or high-end wellness centers.
• Deep knowledge of spa treatments and operational protocols in luxury hospitality.
• Proven experience leading diverse teams with authority and emotional intelligence.

Mansioni

• Oversee day-to-day operations of the Spa.
• Manage a team of therapists and receptionists, ensuring collaboration.
• Guarantee outstanding guest experience and feedback management.
• Manage Spa budgets and monitor KPIs to ensure profitability.

Conoscenze

Natural leadership

Excellent client service

Strong business acumen

Fluent English

Italian

Descrizione del lavoro

Overview

Spa Manager - Luxury Hotel | Milan

Location : Milan

Full-time | Monday to Friday (flexibility required based on business needs)

Department : Spa & Wellness

About the Role

We are seeking a confident and results-driven Spa Manager to lead the operations of an exclusive luxury hotel spa in the heart of Milan’s fashion district.

The ideal candidate is not simply a manager but a true leader in service excellence; someone who embodies excellence, discipline, and grace, capable of orchestrating a seamless guest journey in an environment where every detail matters.

You will lead a team of therapists, receptionists, and beauty professionals, ensuring an atmosphere of calm efficiency and flawless service that reflects the prestige of the location.

Responsibilities

• Leadership & Operations – Oversee the day-to-day operations of the Spa, ensuring smooth processes, impeccable service standards, and a welcoming atmosphere.
• Manage and motivate a team of 4–5 therapists and 3 receptionists, fostering collaboration and professional growth.
• Work closely with the Technical Director (Beauty & Make-up Artist) to ensure perfect execution of treatments and beauty protocols.
• Organize staff schedules, manage priorities, and ensure operational excellence in line with guest demand and business objectives.
• Guest Experience – Guarantee an outstanding and personalized guest experience from arrival to post-treatment; anticipate client needs, handle feedback with empathy and precision, and resolve issues swiftly and gracefully; continuously seek ways to elevate the guest journey.
• Partnerships & Brand Synergy – Collaborate with the Director of Operations to align the Spa’s activities with the broader business strategy; build and nurture partnerships with premium wellness, beauty, and lifestyle brands, enriching the Spa’s offering with unique initiatives.
• Develop monthly wellness programs and seasonal activations that integrate with the hotel’s gym and F&B experiences.
• Business & Administration – Manage Spa budgets, monitor KPIs and ensure profitability while maintaining the highest standards of quality; oversee product inventory, supplier relations, and procurement of premium materials and treatments; prepare reports and performance reviews for management, identifying opportunities for improvement and innovation.

Your Profile

Experience

• Minimum 5 years of experience as Spa Manager or Assistant Manager within 5-star hotels or high-end wellness centers.
• Deep knowledge of spa treatments, beauty rituals and operational protocols in luxury hospitality.
• Proven experience leading diverse teams with both authority and emotional intelligence.

Skills

• Natural leadership, ability to inspire and maintain high performance under pressure.
• Excellent client service and interpersonal communication skills.
• Strong business acumen and understanding of spa operations and financial performance.
• Fluent English required; Italian is a plus.

What We Offer

• The opportunity to work in one of Milan’s most exclusive luxury environments.
• Compensation : 45.000 € RAL
• Meals in the staff restaurant, uniform and laundry service and corporate discounts.
• A culture of excellence, teamwork, and growth, where your leadership truly makes a difference.

Selection Process

• Introductory Call – an initial conversation to explore your background and leadership style.
• Technical Assessment – a practical case to evaluate your approach to team, service and operations.
• On-site Interview – a final meeting at the hotel with the leadership team to experience the environment firsthand.