Software Development Engineer, Customer Experience and Business Trends

Amazon; Torino; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A global technology company based in Torino is looking for a Software Development Engineer to enhance the customer experience through data-driven software solutions. The role requires 3+ years of professional software development experience and involves designing scalable software, optimizing data collection frameworks, and collaborating with cross-functional teams. Candidates should have a Bachelor's degree and a strong understanding of machine learning principles. This position offers the chance to impact customer experiences significantly.

Competenze

• 3+ years of non-internship professional software development experience.
• Experience programming with at least one software programming language.
• 2+ years of design or architecture experience of new and existing systems.

Mansioni

• Design, develop, and maintain scalable software solutions for data collection.
• Build and optimize automated data collection frameworks across surfaces.
• Collaborate with cross-functional teams to understand requirements.

Conoscenze

Software development

Design patterns

Machine Learning

Data analysis

Formazione

Bachelor's degree in computer science or equivalent

Descrizione del lavoro

Software Development Engineer, Customer Experience and Business Trends

Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve our customers’ experience across different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for a scale-focused and customer-obsessed Software Development Engineer.

As an SDE, you will be part of a team that adds new capabilities to our customers through core engineering and AI/ML methodologies. The solutions heavily leverage technology to challenge conventional wisdom with hard data. Our SDEs solve complex problems and get to see the impact of their work first-hand.

In this role you will have the opportunity to exercise your creativity and explore ideas to simulate and quantify any aspect of the customer experience.

Key job responsibilities

• Design, develop, and maintain scalable software solutions for data collection and analysis platforms
• Build and optimize automated data collection frameworks across different surfaces (web, mobile)
• Collaborate with cross-functional teams to understand requirements and implement efficient solutions
• Write high‑quality, maintainable code while following best practices and design patterns
• Participate in code reviews and contribute to technical documentation
• Debug production issues and implement performance improvements
• Work with ML technologies and extraction services to enhance data processing capabilities
• Contribute to architecture decisions and technical strategy
• Mentor junior developers and participate in team's agile development process

A day in the life

You’ll work closely with Product Managers, Data Scientists, and other engineers to build tools that enable large‑scale data collection and analysis. You’ll tackle challenges ranging from automation framework development to implementing new features for our self‑service platforms, while ensuring high performance and reliability.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, alongside problem solving, and we work backwards from there. We use technical and non‑technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

• 3+ years of non‑internship professional software development experience
• 2+ years of non‑internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor’s degree in computer science or equivalent
• Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques
• Experience building complex software systems that have been successfully delivered to customers

Our inclusive culture

We empower Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.