Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)

Cross Border Talents; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading recruitment company is seeking an Advertisers Support Specialist in Lisbon to assist social media advertisers by providing technical support and troubleshooting services. This full-time position requires a high school diploma and availability to work shifts. Interested candidates should have excellent communication skills in English. The role comes with a relocation package, including accommodation and flight reimbursement.

Servizi

Relocation package including accommodation

Flight reimbursement for eligible candidates

Competenze

• Mandatory high school diploma.
• EU citizenship or Portuguese residence card required.
• Availability to work in shifts is mandatory.

Mansioni

• Assist advertisers and agencies via email and chat.
• Resolve technical issues and guide users on the platform.
• Convert cases into calls to offer white-glove support.

Conoscenze

Technical Support

Troubleshooting

Social Media

Email Communication

Chat Support

English

Formazione

High School Diploma

Descrizione del lavoro

Overview

Social Media Ads Representative - Italian Speaker in Lisbon (Relocation Package)

Location: Lisbon, Portugal (Onsite). Relocation: Yes, package includes accommodation and flight reimbursement for candidates from outside Portugal or living within 100 km of Lisbon.

Job Description: Join Our Team as an Advertisers Support Specialist! Are you passionate about social media and helping businesses grow? We are looking for dynamic individuals to join our team in Lisbon as Advertisers Support Specialists. In this role, you will be at the forefront of assisting advertisers and agencies, ensuring they have the best experience possible.

As an Advertisers Support Specialist, you will support social media advertisers, helping them grow in an innovative and fast-paced environment. Advertisers and agencies contact our social media to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features.

As a member of the team, you will assist customers by email and chat after they have purchased ad placements or used social media products. You will be providing technical support designed in a B2B approach to adapt to our clients\' needs to sustain and expand their businesses. Support assistance requests on our social media Family Apps & Advertising Services.

Convert the majority of email/chat cases into outbound calls to offer white-glove support regarding our services, having to work with multiple tools and multitask.

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern

Training: 15 working days

• Monthly Base Salary of 14 months

Requirements:

• High School Diploma (mandatory)
• EU citizenship or Portuguese residence card (mandatory)
• Availability to work in shifts (mandatory)
• Availability to start soon

Relocation Package: accommodation and flight reimbursement for candidates from outside Portugal or living within 100 km of Lisbon

Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.

Required Skills

Relocation, Chat, Salary, Compensation, Features, Advertising, Availability, Technical Support, Troubleshooting, Social Media, Email, English, Training