SLA-Driven ITSM Lead for SAP Incident Delivery

HITACHI ENERGY SERVICES SP. Z O.O.; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking an SAP Service Delivery Manager to oversee the complete lifecycle of incident management. This involves coordinating with teams to ensure timely resolutions while maintaining high service standards. The ideal candidate will possess significant experience in SAP and IT service management, alongside excellent communication abilities. The company offers a competitive benefits package and opportunities for growth within a dynamic, international environment.

Servizi

Holistic range of competitive benefits

Training budget and platform

Experience in international environment

Competenze

• Minimum 8 years of experience managing SAP AMS portfolio.
• Proven experience in Incident Management or ITSM.
• Ability to work under pressure and manage multiple priorities.

Mansioni

• Lead the end-to-end lifecycle of incidents from detection to closure.
• Monitor incident queues and coordinate support team efforts.
• Facilitate post-incident reviews to implement corrective actions.

Conoscenze

Incident Management

Communication skills

Analytical mindset

Problem solving

SAP Functional or ABAP

Proficiency in English

Formazione

Bachelor's or Master’s degree

Strumenti

Service Now

Power BI

Descrizione del lavoro

A global technology leader is seeking an SAP Service Delivery Manager to oversee the complete lifecycle of incident management. This involves coordinating with teams to ensure timely resolutions while maintaining high service standards. The ideal candidate will possess significant experience in SAP and IT service management, alongside excellent communication abilities. The company offers a competitive benefits package and opportunities for growth within a dynamic, international environment.