Site Team Leader/ Capoturno (Milano) - Fixed Term

deliveroo; Lombardia; In loco; EUR 21.600 - 27.000; Tempo pieno

Descrizione del lavoro

Deliveroo is seeking a Site Team Leader/Capoturno on a fixed-term basis for our dark store operations in Italy. You will lead a small team to ensure orders are picked up on time, manage openings/closures, and coordinate with riders for prompt deliveries.

You will monitor inventory, support packaging, and ensure accurate scanning and complaint logging. This role requires Italian fluency, some English, and a readiness to work 40 hours weekly in a fast-paced environment.

Competenze

• Fluent Italian (mandatory) and basic English (nice to have).
• Experience in a similar environment is preferred.
• Hourly flexibility.
• Willingness to work 40-hour shifts per week.
• Experience in achieving targets.

Mansioni

• Supervise that all orders are picked up on time.
• Manage store openings and closures.
• Communicate with riders to ensure timely deliveries.
• Support packaging and shipping of delivery orders.
• Ensure deliveries are scanned and complaints recorded.
• Maintain accurate inventory counts and date rotation.
• Collaborate with Warehouse Manager to ensure site functioning.
• Keep warehouse clean and hazards addressed promptly.

Conoscenze

Fluent Italian

Basic English

Similar-environment experience

40-hour shifts

Descrizione del lavoro

Site Team Leader/ Capoturno - Fixed Term

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

About the role

Our Site Associate is the beating heart of our daily operations in the dark store. You will work with your team to maximize customer satisfaction and ensure the smooth operation of our Hop sites.

What you’ll be doing

• Supervise that all orders are picked up on time.
• Manage store openings and closures
• Communicate with our riders to make sure deliveries are made promptly.
• Manage the shipping area and support the packaging of delivery orders to be sent to our customers.
• Ensure that all deliveries are scanned and that any appropriate complaints are recorded.
• Empty deliveries according to the procedure, paying attention to the accuracy of the positions of the products and the rotation of the dates.
• Ensure that inventory counts are accurate and that all areas are counted.
• Collaborate with our Assistant Warehouse Manager and Warehouse Manager to ensure the proper functioning of the site.
• Ensure that the warehouse remains clean and tidy at all times and that any hazards are addressed promptly.

Requirements

• Fluent Italian (mandatory) + basic English (nice to have)
• Experience in a similar environment is preferred
• Hourly flexibility
• Willingness to work 40-hour shifts per week
• Experience in achieving targets

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here, you can expect to:

Make a visible impact every day. Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment. Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role. Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture. Collaborative, values-driven teams that support how you work best.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Compensation

• National Collective Agreement (CBA): CCNL Commercio e Terziario
• Classification Level: Livello 5

The salary range for this role is €21,600 – €27,000 gross per year.

The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors, including but not limited to skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner!

Diversity, Equity and Inclusion

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!