Site Support Analyst

Chubb; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading insurance company in Milan is seeking a Site Support Analyst to provide technical assistance and support for desktop technology. This office-based role requires a minimum of 3 years in technical support, excellent communication skills, and the ability to manage multiple tasks. The analyst will ensure operational continuity, assist users with IT issues, and contribute to various IT projects, all while maintaining high standards of service.

Competenze

• Minimum of 3 years in technical support roles for end-users.
• Strong understanding of PC hardware and interest in technology.
• Advanced level of English (written and spoken).

Mansioni

• Provide technical assistance to users with hardware and software issues.
• Configure and install hardware and applications.
• Support PCs, laptops, and printers.
• Process help desk tickets and manage inventory.
• Participate in IT projects and initiatives.

Conoscenze

Technical support

PC hardware knowledge

Proactive attitude

Excellent communication skills

Multi-task management

Formazione

Microsoft Certified Desktop Support Technician (MCDST)

Descrizione del lavoro

Join to apply for the Site Support Analyst role at Chubb

This is an office-based role; the expectation is to be onsite 5 days per week. The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues, this position is responsible for supporting users with hardware, software, applications, and communication devices. The analyst will deliver hands-on assistance, manage installations and configurations, and contribute to key IT projects, all while maintaining a high standard of customer service and operational continuity.

Responsibilities

• Provide technical assistance to users experiencing issues with desktop hardware, software, applications, printing, iPhones, and telephones.
• Configure, build, and install hardware; install software and applications as required.
• Support PCs, laptops, telephones, soft phones, mobile and desk handsets, printers, printing devices, smart devices, and digital scanners.
• Support both internal and external applications, including all Microsoft products.
• Ensure all desktop devices are patched and have up-to-date antivirus protection.
• Set up and maintain training and meeting rooms with necessary hardware; manage video and collaborative conference calls.
• Process help desk tickets for employees and contractors; update company systems with knowledge guides, ticket updates, and inventory records.
• Participate in projects and initiatives such as office moves, hardware refreshes, major software rollouts, desktop migrations, security implementations, compliance issues, and standardization of end user services.
• Train and guide staff on hardware and software usage.
• Document resolutions to desktop issues and propose solutions to root cause problems.
• Interact with third-party vendors to resolve specific technical problems.
• Identify opportunities to improve, automate, or simplify processes and systems.
• Provide remote or onsite support to other countries in the EMEA region as required.

Qualifications

Knowledge & Experience

• Minimum of 3 years in technical support roles for end-users.
• Microsoft Certified Desktop Support Technician (MCDST) certification is a plus.
• Strong understanding of PC hardware, with a keen interest in technology and end-user support.
• Knowledge of Mac OS and Apple iOS is advantageous.
• Advanced level of English (written and spoken).

Soft Skills

• Excellent communication skills to interact with users of varying technical expertise.
• Proactive, service-oriented attitude.
• Strong ability to prioritize tasks and manage multiple requests simultaneously.
• Effective collaboration with other departments, such as IT, to ensure operational continuity.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Insurance

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