Shipboard Front Desk Leader — Premium Guest Experience

Celebrity Cruises; Lazio; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading luxury cruise line is seeking a Front Desk Manager to oversee guest relations and ensure exceptional service onboard. The ideal candidate should have over 4 years of experience in hotel management, a strong leadership presence, and the ability to work under pressure while managing a team effectively. This role demands attention to detail, effective communication, and problem-solving skills to create memorable experiences for guests.

Competenze

• Over 4 years of experience in Front Desk Management or General Management in a hotel.
• Experience managing 100+ guests in a 4–5-star hotel.
• Experience supervising 30+ team members in Guest Services.
• Ability to work under pressure.

Mansioni

• Ensure high-quality service following Celebrity Cruises standards.
• Maintain professionalism in Front Desk Operations.
• Resolve guest issues per company standards.
• Analyze guest and crew interactions.
• Oversee inventory and maintenance of work areas.
• Handle financial transactions with precision.
• Respond empathetically to escalated guest concerns.

Conoscenze

Leadership

Communication

Organizational skills

Hospitality

Problem resolution

Attention to detail

Multilingual (Spanish, Italian, Portuguese, French, German)

Descrizione del lavoro

A leading luxury cruise line is seeking a Front Desk Manager to oversee guest relations and ensure exceptional service onboard. The ideal candidate should have over 4 years of experience in hotel management, a strong leadership presence, and the ability to work under pressure while managing a team effectively. This role demands attention to detail, effective communication, and problem-solving skills to create memorable experiences for guests.