Shipboard Front Desk & Guest Relations Lead

Altro; Bardi; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Emilia-Romagna, Italy is seeking an experienced Front Desk Manager to oversee team operations and ensure exceptional guest experiences. The role requires a minimum of 4 years in hotel management, strong leadership and communication skills, and the ability to handle pressure. Candidates with multilingual abilities are preferred. This position emphasizes attention to detail and administrative skills within a premium service environment.

Competenze

• More than 4 years of experience in a Front Desk Managerial position or a General Manager position in a hotel.
• Experience managing 100+ guests in a 4–5-star hotel.
• Supervising 30+ Team Members in Guest Services Department.
• Ability to work under pressure.

Mansioni

• Perform all duties per organizational standards and health guidelines.
• Maintain a professional presence within Front Desk Operations.
• Resolve issues in accordance with the Standards of Excellence.
• Champion administrative skills and track guest metrics.
• Communicate maintenance and inventory requirements.
• Handle escalated guest concerns professionally.

Conoscenze

Hospitality

Communication

Leadership

Organizational skills

Decision-making

Attention to detail

Multilingual (Spanish, Italian, Portuguese, French, German)

Descrizione del lavoro

A leading hospitality company in Emilia-Romagna, Italy is seeking an experienced Front Desk Manager to oversee team operations and ensure exceptional guest experiences. The role requires a minimum of 4 years in hotel management, strong leadership and communication skills, and the ability to handle pressure. Candidates with multilingual abilities are preferred. This position emphasizes attention to detail and administrative skills within a premium service environment.