Services Transformation Analyst

Coesia S.p.A.; Bologna; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global industrial and packaging solutions company seeks a forward-looking and impact-driven Service Transformation Analyst to redesign service delivery and enhance customer experience. The successful candidate will support strategic service transformation initiatives and work closely with cross-functional teams to implement digital solutions. Candidates should possess a degree in engineering, business, or a related field, with strong analytical and interpersonal skills. Full-time position based in Bologna, Italy.

Competenze

• Degree in engineering, business/economics, or related field required.
• Experience in project management or data analytics is a plus.
• Strong analytical mindset and data-driven decision-making experience.

Mansioni

• Collect and analyze service-related data from different business units.
• Support the rollout of service transformation initiatives.
• Work with product managers to embed digital platforms into customer journeys.

Conoscenze

Analytical mindset

Customer-oriented

Interpersonal skills

Project management

Communication skills

Formazione

Degree in engineering, business/economics, or related field

Descrizione del lavoro

Join to apply for the Services Transformation Analyst role at Coesia S.p.A.

Coesia is a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy, and fully owned by Isabella Seràgnoli. Coesia's companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and precision gears. Our customers include leading players in Consumer Goods, Healthcare & Pharma, Tobacco, Ceramic Tiles, Luxury Goods, Aerospace, Racing & Automotive, Electronics. Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.

About the Role

We are seeking a forward-looking and impact-driven Service Transformation Analyst to support the redesign of service delivery across our organization. This role focuses on rethinking and improving end-to-end service models to make them more customer-centric, efficient, and future-ready.

As part of the Group Service Organization, you will contribute to the deployment and execution of strategic service transformation initiatives, with a primary focus on supporting and rolling out service strategic projects and digital solutions across our global businesses.

As part of the Group Service team, the Service Transformation Analyst plays a key role in bridging global strategy data analysis and local execution—supporting insights, data driven decisions, successful rollouts, standardizing processes, and monitoring performance across service transformation initiatives.

Key responsibilities

Business Analysis & Data-Driven Insights: You will play a key role in understanding how our service processes work today and how they can be improved through digital transformation.

• Collect and analyze service-related data from different business units and systems.
• Translate business needs and challenges into clear, actionable insights.
• Identify trends, inefficiencies, and opportunities for improvement across the organization.
• Ensure data quality and consistency, supporting the use of corporate tools and platforms.
• Use KPIs and analytics to evaluate project success, customer engagement, and service performance, helping guide decisions and priorities.

Supporting Digital Service Transformation Projects: You’ll contribute to projects that redesign how services are delivered, with a strong digital component.

• Support the rollout of service transformation initiatives aligned with global and local goals.
• Collaborate with cross-functional teams to ensure smooth execution and adoption of new solutions.
• Help monitor project progress, manage risks, and escalate issues when needed.
• Assist in planning, tracking, and reporting project activities to stakeholders.

Integration of Digital Tools & Customer Experience: Digital tools are at the heart of our transformation. You’ll help ensure they are effectively integrated into service processes.

• Work with product managers and developers to embed digital platforms into customer journeys.
• Support the design of solutions that reflect customer needs and behaviors.
• Use feedback and data to suggest improvements and enhance user experience.

What You Need to Be Successful

• Degree in engineering, business/economics, or a related field. Additional education/experience in project and change management, digital product management, or data analytics can be a plus.
• Strong analytical mindset and experience with data collection, interpretation and data-driven decision-making.
• Customer oriented
• Familiarity with key project management aspects: planning, executing, and tracking projects across multiple teams and stakeholders, working in an Agile approach to drive iterative delivery.
• Strong interpersonal skills to collaborate, influence, and communicate effectively with technical and non-technical stakeholders.
• Clear, professional, and adaptive communicator, both written and verbal, across all levels of the organization.
• Professional proficiency in English is required; additional languages are a plus.

Coesia is an equal opportunity employer and embraces diversity and inclusion.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business
• Industries: Industrial Machinery Manufacturing