Servicenow Platform Architect

Nordex Se; Italia; In loco; EUR 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Nordex SE is seeking an accomplished ServiceNow Platform Architect to define and govern the enterprise ServiceNow architecture, roadmap, and platform standards. You will collaborate with stakeholders, developers, and administrators to deliver integrated solutions across ITSM, ITOM, CMDB, and related modules.

The role emphasizes secure, scalable, and high-performing platforms, with responsibilities including governance, design of integrations (REST, SOAP, IntegrationHub), and mentoring of the

Competenze

• 6–12 years ServiceNow experience.
• 3–5+ years in architecture or technical leadership roles.
• Strong expertise in ITSM, ITOM, CMDB, Discovery, Service Mapping, and HAM/SAM.
• Deep knowledge of ServiceNow scripting, Flow Designer, IntegrationHub, ACLs, and platform architecture.
• Experience with enterprise integrations, performance tuning, and DevSecOps practices.
• Strong understanding of ITIL v4 and Service Management best practices.

Mansioni

• Define and maintain ServiceNow platform architecture, standards, and governance.
• Lead solution design for ITSM, ITOM, CMDB, Discovery, HAM/SAM, HRSD, CSM, and related modules.
• Design and oversee integrations using REST, SOAP, IntegrationHub, MID Server, SSO, OAuth, and SCIM.
• Drive CMDB, Discovery, and Service Mapping strategy and data governance.
• Ensure platform security, performance, scalability, and availability.
• Establish development standards, testing strategies, release management, and CI/CD practices.
• Collaborate with Enterprise Architecture, Infrastructure, Security, and Data teams.
• Lead technical reviews, platform upgrades, and architectural governance.
• Mentor developers and administrators, driving engineering best practices.
• Act as the primary technical liaison with ServiceNow and implementation partners.

Conoscenze

ServiceNow

Platform Architecture

ITSM/ITOM/CMDB

Scripting

DevSecOps

Formazione

CS/IS Degree

Strumenti

REST/SOAP

MID Server

IntegrationHub

SSO/OAuth

Descrizione del lavoro

Servicenow Platform Architect

Company: Nordex SE

Job Title: ServiceNow Platform Architect

Contract: Full-time

Country: Italy

Location: Chennai, India

Role Summary: The ServiceNow Platform Architect is responsible for defining and governing the overall ServiceNow architecture, roadmap, and platform standards. The role ensures scalable, secure, and high-performing solutions aligned with enterprise architecture, ITIL best practices, and business objectives. The architect works closely with stakeholders, developers, administrators, and application managers to deliver integrated solutions across ServiceNow modules.

Key Responsibilities

• Define and maintain ServiceNow platform architecture, standards, and governance.
• Lead solution design for ITSM, ITOM, CMDB, Discovery, HAM/SAM, HRSD, CSM, and related modules.
• Design and oversee integrations using REST, SOAP, IntegrationHub, MID Server, SSO, OAuth, and SCIM.
• Drive CMDB, Discovery, and Service Mapping strategy and data governance.
• Ensure platform security, performance, scalability, and availability.
• Establish development standards, testing strategies, release management, and CI/CD practices.
• Collaborate with Enterprise Architecture, Infrastructure, Security, and Data teams.
• Lead technical reviews, platform upgrades, and architectural governance.
• Mentor developers and administrators, driving engineering best practices.
• Act as the primary technical liaison with ServiceNow and implementation partners.

Qualifications & Experience

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 6-12 years of ServiceNow experience, including 3-5+ years in architecture or technical leadership roles.
• Strong expertise in ITSM, ITOM, CMDB, Discovery, Service Mapping, and HAM/SAM.
• Deep knowledge of ServiceNow scripting, Flow Designer, IntegrationHub, ACLs, and platform architecture.
• Experience with enterprise integrations, performance tuning, and DevSecOps practices.
• Strong understanding of ITIL v4 and Service Management best practices.

Key Competencies

• Strong communication and stakeholder management skills.
• Strategic thinking with excellent problem-solving ability.
• High ownership, accountability, and attention to detail.
• Ability to work in a fast-paced, global, cross-functional environment.
• Strong leadership and mentoring capabilities.

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.