ServiceNow Expert

Capgemini; Milano; In loco; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan is seeking a ServiceNow Expert to deliver solutions in complex environments. You will manage responsibilities from requirements gathering to custom app development, with a focus on IT processes such as Service Management and Customer Service Management. The ideal candidate holds relevant certifications and has strong JavaScript skills. The role offers a flexible working model and diverse professional growth opportunities.

Servizi

Flexible working model

Professional growth opportunities

Inclusive and diverse workplace

Competenze

• Excellent knowledge of the main ServiceNow modules.
• At least one Implementer certification of the main applications required.
• Development and use of JavaScript (client and server).

Mansioni

• Requirements gathering and functional design.
• Development, customization, and implementation of ServiceNow applications.
• Realization of custom apps in ServiceNow.

Conoscenze

ServiceNow modules

JavaScript

English

Requirements gathering

Functional design

Teamwork

Proactivity

Formazione

ServiceNow CSA certification

Implementer certification

Descrizione del lavoro

Join to apply for the ServiceNow Expert role at Capgemini.

Overview

Capgemini is seeking a ServiceNow Expert. The role is part of the Digital Customer eXperience practice and involves delivering ServiceNow solutions for complex environments.

Responsibilities

• Business Analyst with responsibilities for requirements gathering and functional design.
• Developer, from Developer to Tech Lead, responsible for development, customization and implementation of ServiceNow applications and realisation of custom apps in ServiceNow.

In addition, the candidate should have experience in IT processes including Service Management, Customer Service Management, Security Operations, Portfolio & Demand Management, and Asset Management, gained in client-facing environments.

Qualifications

Excellent knowledge of the main ServiceNow modules; CSA certification and at least one Implementer certification of the main applications are required. CAD ServiceNow certification is a plus. Development and use of Javascript (client and server). Knowledge of Flow Designer, Integration Hub and UI Builder. Good command of English. Ability to work in a team, flexible, proactive and autonomous in delivering tasks.

What you’ll enjoy

• Flexible working model and hours to support a healthy work-life balance.
• Professional growth opportunities through diverse career paths and roles, with training and certifications on innovative technologies.
• Commitment to an inclusive, diverse workplace where talents are recognized.

About Capgemini Group

Capgemini is a global partner for business and technology transformation, helping organizations accelerate their digital and sustainable future. The group includes 340,000 team members in more than 50 countries, with a focus on AI, cloud, and data, supported by a broad ecosystem of partners. In 2023, Capgemini reported global revenues of €22.5 billion.

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