Service Technology Engineer – Power

Vertiv Co; Bologna; On-site; EUR 70,000 - 90,000; Full time

Job summary

Vertiv is seeking a Service Technology Engineer – Power to join our Service technology team. You will act as the technical authority for analyzing system data and driving insights that improve performance and reliability of digitally enabled Power products, collaborating across engineering, support, and field teams.

This role supports NPDI activities, defines telemetry requirements, validates monitoring capabilities, and enables seamless integration into Digital Services platforms.

Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent experience.
• Minimum of five years of customer-facing technical experience in data center or mission-critical environments.
• Strong expertise in Power systems and diagnostic ability.
• Experience with digital service solutions to monitor, analyze, and troubleshoot Power system data.
• Experience supporting NPDI activities with engineering and product teams.
• Familiarity with telemetry standards: SNMP, MODBUS, or API-based data models.
• Experience with cloud-based data analysis is highly desirable.
• Travel up to 20%.

Responsibilities

• Serve as SME for analyzing parametric, telemetric, diagnostic, and alarm data for Power products.
• Collaborate with engineering, product management, technical support, and field service teams to validate data accuracy and troubleshoot issues.
• Define telemetry requirements and ensure monitoring readiness prior to product release (NPDI).
• Participate in design reviews to ensure serviceability and digital integration.
• Lead onboarding of new products into Digital Services platforms, including data integration and dashboard readiness.
• Analyze system performance trends and support continuous improvement initiatives.
• Develop and maintain technical documentation and knowledge articles.
• Collaborate with firmware, controls, and software teams to ensure data exposure consistency.
• Support pilot deployments, beta testing, and early field validation.
• Participate in customer engagements, escalations, and strategic projects as required.

Skills

Power systems

Telemetry data

Diagnostics

NPDI support

Cloud analytics

API data models

Education

Bachelor's degree in Electrical Engineering

Tools

SNMP

MODBUS

API data models

Job description

Job Description

Position Summary

Vertiv is seeking a Service Technology Engineer – Power to join our Service technology team. In this role, you will serve as the technical authority for analyzing system data and driving insights that improve the performance and reliability of digitally enabled Power products. You will collaborate with engineering, technical support, and field service teams to ensure data accuracy, troubleshoot complex issues, and deliver solutions that enhance customer outcomes.

This position plays a critical role in New Product Development and Introduction (NPDI). The Engineer will partner closely with engineering, product management, and service teams throughout the product lifecycle to ensure digital readiness of new Power products, including defining telemetry requirements, validating monitoring capabilities, and enabling seamless integration into Digital Services platforms.

This role provides an opportunity to influence product design, improve serviceability, and shape the future of digital power management across Vertiv’s portfolio. The position is remote, with occasional travel and global team collaboration.

Responsibilities

• Serve as the subject matter expert for analyzing parametric, telemetric, diagnostic, and alarm data for Power products, driving insights to improve performance and reliability.


• Collaborate with engineering, product management, technical support, and field service teams to validate data accuracy, troubleshoot issues, and deliver effective remediation strategies.


• Support New Product Development and Introduction (NPDI) activities by defining telemetry requirements, validating SNMP/MODBUS data models, and ensuring monitoring readiness prior to product release.


• Participate in design reviews and product development activities to ensure serviceability, observability, and digital integration requirements are incorporated into new designs.


• Lead onboarding of new products into Digital Services platforms, including data integration, alarm validation, and dashboard readiness.


• Analyze system performance trends and support continuous improvement initiatives to enhance reliability, efficiency, and service quality.


• Develop and maintain technical documentation, knowledge articles, and standards for integrating Power products into Digital Services ecosystems.


• Collaborate with firmware, controls, and software teams to ensure consistency in data exposure and monitoring capabilities across product families.


• Support pilot deployments, beta testing, and early field validation of new products, capturing feedback and driving corrective actions.


• Participate in customer engagements, escalations, and strategic projects as required.

QUALIFICATIONS Minimum Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent experience required.


• Minimum of five years of experience interacting with customers in a technical capacity within data center or mission-critical environments.


• Strong expertise in Power systems and demonstrated ability to diagnose and resolve complex technical issues.


• Experience working with digital service solutions to monitor, analyze, and troubleshoot Power system data.


• Proven experience in Power systems diagnostics, performance analysis, and remediation.


• Experience supporting New Product Development and Introduction (NPDI) activities, including collaboration with engineering and product teams.


• Familiarity with product lifecycle processes, design reviews, and validation for digital service readiness.


• Working knowledge of telemetry standards such as SNMP, MODBUS, or API-based data models.


• Experience with cloud-based platforms for data analysis is highly desirable.


• Understanding of predictive analytics or machine learning concepts is a plus.


• Experience in data center environments preferred.


• Experience collaborating with global or cross-functional teams preferred.

Physical & Environmental Demands

• No special requirements

Time Travel Required

• 20% travel will be required, work flexible schedules, and maintain valid driver’s license

About The Team

Work Authorization
Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.