Service Technician - Remote Support (m/f/d)

Alpitronic; Bolzano; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading e-mobility solutions provider in Bolzano is seeking a skilled technician to perform troubleshooting and provide technical support. The ideal candidate will have a technical background in electrical engineering and possess excellent customer service and communication skills. This role offers the opportunity to work on innovative projects in a dynamic team environment.

Servizi

Innovative work environment

Training and advancement opportunities

Attractive bonus system

Competenze

• Completed vocational training or technical college in relevant fields.
• Solid knowledge of electrical systems and troubleshooting.
• Prior service experience is a plus.
• Strong customer focus and communication skills.
• Willingness to travel and proficiency in English.

Mansioni

• Perform complex troubleshooting and upgrades across global locations.
• Provide on-site support for customer cases and escalated issues.
• Support international service teams and contribute to training programs.
• Deliver remote technical guidance to Field Service Technicians.
• Collaborate on strategic projects and process optimization.

Conoscenze

Electrical systems knowledge

Troubleshooting skills

MS Office proficiency

Customer focus

Excellent communication skills

Independent work style

Willingness to travel

English language skills

Formazione

Completed vocational training or technical college in electrical engineering, electronics or mechatronics

Descrizione del lavoro

Your Responsibilities

• Perform complex troubleshooting, upgrades and commissioning tasks across global locations
• Provide on-site support for special customer cases, pilot installations and escalated technical issues
• Support international service teams through targeted interventions and expertise sharing
• Deliver remote technical guidance to our Field Service Technicians via phone, video call and digital tools
• Contribute to internal training programs and help shape hands‑on learning experiences for new Technicians
• Collaborate on strategic projects, including prototype testing, product enhancements and process optimization

Your Qualifications & Skills

• Completed vocational training or technical college in electrical engineering, electronics or mechatronics
• Solid knowledge of electrical systems and troubleshooting; prior service experience is a plus
• Proficient in MS Office
• Familiar with electrical service standards and safety regulations
• Strong customer focus and excellent communication skills
• Structured and independent work style
• Willingness to travel
• Excellent English language skills, other language skills are an advantage

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High‑tech projects in the future‑proof sector of e‑mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance‑related pay
• Additional company benefits

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting‑edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast‑growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!