Service Operations Lead — FinTech ITIL, Remote

Agile Lab S.r.l.; Roma; Ibrido; EUR 37.000 - 50.000; Tempo pieno

Descrizione del lavoro

A forward-thinking data solutions firm in Italy is seeking a Service Manager to oversee the operational management of IT services. The ideal candidate will have 3-5+ years of experience in Service Management with knowledge of financial processes. Responsibilities include coordinating releases, managing incidents, and ensuring service metrics are met. This position offers flexibility for remote or hybrid work, a strong focus on work-life balance, and opportunities for personal and professional growth.

Servizi

Full Remote or hybrid working

Real work life balance

Training monthly budget

Buddy support in the first week of work

Company prizes and welcome pack

Opportunity to work for 2 weeks abroad

Referral bonus

One conference attendance per year

Certified as a Great Place to Work

Inclusive growth-oriented environment

Competenze

• 3-5+ years of experience in Service Management or Operations.
• Knowledge of financial domain processes including banking products.
• Ability to interpret service metrics and communicate effectively.
• Strong understanding of ITIL or similar frameworks.
• Excellent organizational and communication skills.

Mansioni

• Coordinate operational activities and oversee release processes.
• Manage incident workflow and supervise the full lifecycle.
• Monitor service metrics and assess impacts on services.
• Ensure organized communication flow and incident control.
• Review and improve service management processes.

Conoscenze

Service Management

Operational Coordination

Incident Management

Cross-Functional Coordination

Process Orientation

Descrizione del lavoro

A forward-thinking data solutions firm in Italy is seeking a Service Manager to oversee the operational management of IT services. The ideal candidate will have 3-5+ years of experience in Service Management with knowledge of financial processes. Responsibilities include coordinating releases, managing incidents, and ensuring service metrics are met. This position offers flexibility for remote or hybrid work, a strong focus on work-life balance, and opportunities for personal and professional growth.