Service manager

ESYEN; Roma; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A multinational telecommunications company based in Rome seeks a Service Manager with expertise in managing mobile network connectivity services. The role requires a Bachelor's degree and at least 2 years of relevant experience. Responsibilities include overseeing the deployment and optimization of services, ensuring SLAs and KPIs are met, and leading service management meetings. Additionally, candidates should possess strong problem-solving and leadership skills. This is a full-time, mid-senior level position offering various benefits including health insurance and training courses.

Servizi

Individual English courses on online platform

Training and specialization courses

Private supplementary health insurance

Annual pass to fitness centers

Public transport pass

Competenze

• Proven experience managing mobile network connectivity services.
• Understanding of mobile network technologies like 4G, 5G, LTE.
• Experience in service management meetings for SLAs and KPIs.

Mansioni

• Oversee mobile network connectivity services deployment and optimization.
• Conduct service management meetings to monitor SLAs and KPIs.
• Ensure overall performance, availability, and reliability of network services.

Conoscenze

Problem-solving skills

Leadership

Communication

Interpersonal skills

Team management

Troubleshooting

Vendor management

Formazione

Bachelor's degree in relevant field

Descrizione del lavoro

For several international projects to be held in one of our clients, a multinational company based in Rome, we are looking for brilliant candidates with experience as Service Manager (IT and Digital Transformation):

• Bachelor's degree in a relevant field (e.g., Telecommunications, Electrical Engineering, Computer Science) or equivalent practical experience.
• Proven experience in managing mobile network connectivity services, including indoor and outdoor Distributed Antenna Systems (DAS).
• Knowledge of mobile network technologies, protocols, and standards (e.g., 4G, 5G, LTE).
• Familiarity with indoor and outdoor Distributed Antenna Systems (DAS) deployment and optimization.
• Understanding of Public and/or Private 5G network architecture, implementation, and management.
• Problem‑solving and troubleshooting skills in the context of mobile network connectivity and Public and/or Private 5G services.
• Understanding of monitoring techniques to ensure the overall performance, availability, and reliability of the network service.
• Experience and/or understanding of industrial automation technologies and security standards is a plus.
• Proven track record (minimum 2 years) of conducting service management meetings to ensure that SLAs are met and KPIs are correctly monitored.
• Understanding of vendor management and contract negotiation processes.
• Strong leadership and team management abilities.
• Outstanding communication and interpersonal skills.
• Ability to work effectively in a fast‑paced and dynamic environment.
• Proficiency in professional English, both written and spoken.
• Permanent contract
• Individual English courses on online platform
• Training and specialization courses
• Private supplementary health insurance
• Annual pass with unlimited access to the circuit's fitness centers / Pass for public transport

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting, Business Development, and Project Management

Industries

Telecommunications, IT Services and IT Consulting, and Operations Consulting

Referrals increase your chances of interviewing at EstiaTech - Passion for Technology by 2x

Get notified about new Service Manager jobs in Rome, Latium, Italy.