Service Maintenance Technician - Security / CCTV

Tesco; None; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Annual bonus up to 10% of base salary

25 days holiday + personal day

Maternity/adoption leave (26 weeks)

Job summary

Tesco is seeking a Service Maintenance Technician – Security / CCTV to maintain and support CCTV and security systems across Tesco stores in the UK. You will carry out planned and reactive maintenance, ensuring safety, compliance and quality while delivering high standards for customers and colleagues.

The role requires strong technical skills, a proactive mindset, and the ability to coordinate with contractors. Tesco offers training, progression, and a comprehensive colleague benefits package.

Qualifications

• Health & Safety awareness required.
• Customer/stakeholder escalation management is essential.
• Administrative IT skills and MS Office proficiency are required.

Responsibilities

• Ensure Tesco sites are safe and functioning for customers and colleagues.
• Follow planned work schedule to achieve first-time fixes and improve efficiency.
• Collaborate with teammates and share best practices.
• Maintain store and property facilities on a day-to-day basis.
• Coordinate with external contractors for repairs with minimal customer disruption.

Skills

Health & Safety awareness

Customer escalation management

Administrative IT & MS Office

Education

City & Guilds / Apprenticeship in Security

Tools

Hikvision

Pelco

Hanwha Techwin

Job description

Service Maintenance Technician - Security / CCTV

As a Service Maintenance Technician – Security at Tesco across Bury St Edmunds areas, you’ll play a vital role in ensuring our stores remains a safe, functional, and welcoming environment for customers and colleagues alike. You’ll be part of a skilled team responsible for carrying out planned and reactive maintenance across a range of systems and equipment, helping to keep our operations running smoothly.

Your work will directly impact the shopping experience of thousands of customers every day. You’ll use your technical expertise to identify and resolve issues efficiently, always prioritising safety, compliance, and quality.

This is a hands-on role that requires a proactive mindset, strong problem-solving skills, and a commitment to delivering high standards. In return, you’ll be supported with ongoing training, opportunities to grow your career, and the chance to be part of one of the UK’s most recognised and respected retail brands.

You will be responsible for

• Ensuring all Tesco sites are a safe and functioning environment for customers and colleagues.
• Following the planned work schedule to achieve first time fix, improving efficiency, and effectiveness.
• Working closely with team members, sharing best practice and knowledge.
• General day to day store and property maintenance.
• Using mobile devices; phone and tablet, to drive the best approach in work completion and updates.
• Representing the Tesco brand by demonstrating our core values (serving our customers, communities and planet a little better every day), maintaining a positive attitude & taking pride in wearing the Tesco uniform.
• Attending local and national meetings, providing valuable input and feedback.
• Supporting a diverse and inclusive culture.
• Confidently Interact with External Contractors: Coordinating repairs seamlessly.
• Work Collaboratively with the Team: Be a great colleague who understands the importance of quality service.
• Sustain High Energy Levels: Juggling tasks while maintaining efficiency.
• Assist the Management Team: Keeping our stores operating smoothly by maintaining equipment and facilities.
• Minimize Customer Disruption: Coordinating repairs with minimal impact on our valued customers.

You will need

• Full Driving license
• Health & Safety awareness
• Proven Security-related technical skills – City & Guilds, apprenticeship
• Ability to install, configure and maintain CCTV equipment to the relevant industry standards
• Experience working with the following systems: Hikvision, Pelco, Hanwha Techwin
• Experience of working in a retail environment (desirable)
• Administrative skills to include IT & Microsoft Office suite
• Customer/stakeholder escalation management

What’s in it for you?

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work.

• Annual bonus scheme of up to 10% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you’re just kicking off your career, juggling passions, or navigating big life events, we’re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process.