Service Delivery Coordinator

Tata Consultancy Services; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading IT consultancy in Milano is seeking a Service Delivery Coordinator to manage a Helpdesk team across multiple client locations. The ideal candidate should have prior coordination experience, especially in OSS services, and must be proficient in English and Italian. This role offers a permanent contract in a dynamic work environment with competitive benefits.

Servizi

Multinational work environment

Permanent contract

Competitive offer and benefits

Flexible and agile work environment

Competenze

• Previous team coordinating experience essential.
• Familiarity with OSS services and best practices required.
• Background in BFSI and IT Consulting preferred.

Mansioni

• Coordinate delivery of OSS services across different locations.
• Conduct quality checks and collaborate on improvements.
• Work with SD Teams to enhance customer experience.
• Act as escalation point for customer issues.
• Provide detailed status reports on performance and risks.

Conoscenze

Team Coordination

Workplace Onsite Support (OSS)

Communication Skills in English

Communication Skills in Italian

Descrizione del lavoro

TATA Consultancy Services, a company leader in the IT consultancy sector since 1968, is searching a Service Delivery Coordinator to manage a team of Helpdesk Operators on 4 different client's location in the country.

The ideal candidate is a motivated, well-organized individual, with previous experience in managing and coordinating their own team from remote.

A deep understanding of prospecting and developing strong, interpersonal relationships with different stakeholders is a must.

Responsibilities

• Coordinating the delivery of Workplace Onsite Support (OSS) services of different Operators in different locations;
• Perform relevant Quality checks and work on improvements aspects together with the OSS and Warehouse;
• Regularly collaborate with SD Teams and Automation and Transformation Team to improve / maximize customer experience and satisfaction by driving value in service delivery;
• Understand and drive future demands, act as an escalation point for the local Customer as a SPOC;
• Deliver detailed status reports including metrics, performance / results, issues / challenges, potential delivery risks etc;

Requirements

• Previous Team Coordinating experience;
• Experience with Workplace Onsite Support (OSS) services and best practices;
• experience within the BFSI and IT Consulting industry;
• Excellent written and verbal communication skills in English and Italian

Why choose TATA Consultancy Services?

TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.

Our offer includes :

• multinational and dynamic work environment
• permanent contract
• competive offer and benefits
• flexible and agile work environment

If you are ambitious and ready to take up an Executive role in a IT global leading company, we look forward to receiving your application.

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