Service Delivery Coordinator

Tata Consultancy Services; Brescia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading IT consultancy firm in Italy is seeking a motivated Service Delivery Coordinator to oversee a team of Helpdesk Operators across multiple locations. The ideal candidate will possess strong team coordination skills, experience in OSS services, and excellent communication abilities in both English and Italian. This role offers a permanent contract within a dynamic multinational environment with competitive benefits.

Servizi

Multinational and dynamic work environment

Permanent contract

Competitive offer and benefits

Flexible and agile work environment

Competenze

• Previous experience in managing and coordinating a team from remote.
• Experience within the BFSI and IT Consulting industry.
• Familiarity with Workplace Onsite Support (OSS) services and best practices.

Mansioni

• Coordinating the delivery of OSS services of different Operators.
• Performing quality checks and working on improvements.
• Collaborating with SD Teams and Automation & Transformation Team to improve customer experience.
• Acting as an escalation point for local Customer.
• Delivering detailed status reports on performance, results, and potential risks.

Conoscenze

Team Coordination

Interpersonal Relationships

Communication Skills in English

Communication Skills in Italian

Descrizione del lavoro

TATA Consultancy Services, a company leader in the IT consultancy sector since 1968, is searching a Service Delivery Coordinator to manage a team of Helpdesk Operators on 4 different client's location in the country.

The ideal candidate is a motivated, well-organized individual, with previous experience in managing and coordinating their own team from remote.

A deep understanding of prospecting and developing strong, interpersonal relationships with different stakeholders is a must.

Responsibilities

• Coordinating the delivery of Workplace Onsite Support (OSS) services of different Operators in different locations;
• Perform relevant Quality checks and work on improvements aspects together with the OSS and Warehouse;
• Regularly collaborate with SD Teams and Automation and Transformation Team to improve / maximize customer experience and satisfaction by driving value in service delivery;
• Understand and drive future demands, act as an escalation point for the local Customer as a SPOC;
• Deliver detailed status reports including metrics, performance / results, issues / challenges, potential delivery risks etc;

Requirements

• Previous Team Coordinating experience;
• Experience with Workplace Onsite Support (OSS) services and best practices;
• experience within the BFSI and IT Consulting industry;
• Excellent written and verbal communication skills in English and Italian

Why choose TATA Consultancy Services?

TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.

Our offer includes :

• multinational and dynamic work environment
• permanent contract
• competive offer and benefits
• flexible and agile work environment

If you are ambitious and ready to take up an Executive role in a IT global leading company, we look forward to receiving your application.

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