Service Delivery Account Manager

Epson Europe B.V.; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology firm is seeking a Service Delivery Account Manager in Milan, Italy. This role involves managing the delivery of services and ensuring customer satisfaction. The ideal candidate will possess strong project management skills and a proven track record in service delivery for large accounts. Responsibilities include coordinating with teams, monitoring performance, and ensuring service level agreements are met. The firm values innovation and sustainability, offering a full-time employment opportunity.

Competenze

• Experience in service delivery management for large customer accounts.
• Certifications in project management (e.g., PMP, PRINCE2) or service management (e.g., ITIL) are desirable.
• Fluent in written and oral English.

Mansioni

• Act as primary point of contact for clients.
• Oversee delivery of printing services and solutions.
• Monitor and report on performance of service delivery.

Conoscenze

Project management skills

Communication skills

Interpersonal skills

Analytical skills

Formazione

Relevant higher education in business or management

Strumenti

Printing remote monitoring tools

Descrizione del lavoro

Join to apply for the Service Delivery Account Manager role at Epson Europe B.V.

Overview

The Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts.

This role involves coordinating with various teams, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships with clients to contribute to strengthening Epson’s offering in products, ink, and services.

Responsibilities

• Act as primary point of contact for clients together with Sales, understanding their needs and ensuring expectations are met.
• Contribute to Epson growth.
• Oversee the delivery of printing services and solutions, ensuring they are completed on time, within scope, and within budget.
• Coordinate with internal teams, including sales, technical staff, and customer support, to ensure seamless service delivery.
• Monitor and report on performance of service delivery, identifying areas for improvement and implementing corrective actions.
• Ensure all SLAs are met and promptly address any issues; identify risks and develop mitigation strategies.
• Manage financial aspects of service delivery, including budgeting, forecasting, and financial reporting.
• Continuously seek ways to improve service delivery processes and enhance client satisfaction.
• Provide regular reports to senior management on service delivery status, including KPIs and metrics.

Qualifications

• Relevant higher education or equivalent professional experience in business, management, or related field.
• Proven experience in customer/professional service in printing industry: service delivery management for large customer accounts, project management.
• Strong project management skills, excellent communication and interpersonal skills, and ability to manage multiple tasks simultaneously.
• Certifications in project management (e.g., PMP, PRINCE2) or service management (e.g., ITIL) are highly desirable.
• Knowledge of printing remote monitoring tools.
• Strong analytical and problem‑solving skills.
• Strong focus on customer satisfaction and ability to build and maintain strong client relationships.
• Fluent in written and oral English.

We are keen to hear from you even if you don’t match all listed requirements, as long as you identify with our brand and passion for innovation.

What We Offer

We aspire to be an indispensable company, trusted worldwide for our commitment to openness, customer satisfaction, and sustainability. We respect individuality while promoting teamwork and are committed to delivering unique value through innovative and creative solutions.

Our Commitment to the Environment

For Epson, being a sustainable company means being mindful of every aspect of our organization – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and ultimately contributes to society.

Our People

We believe a healthy culture, strong values, teamwork, and contributions from a diverse range of individuals will help us strive for excellence.

Our Brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Additional Information

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Retail Office Equipment, Computers and Electronics Manufacturing, and Manufacturing
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