Service Coordinator (f/m/d)

PALFINGER AG; Livorno; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join PALFINGER AG as a Service Coordinator in Livorno, where you will lead service operations and be the main contact for customers. This role requires a relevant degree and experience in service coordination, offering a competitive compensation package and a dynamic working environment.

Servizi

Competitive compensation package

Friendly and pro-active team

Opportunity to be part of a fast-growing family

Competenze

• Proven experience in service coordination within international organizations.
• Fluent in English, both spoken and written.
• Self-motivated and adaptable with strong interpersonal skills.

Mansioni

• Lead and coordinate service operations and customer interactions.
• Monitor service performance and ensure KPIs are achieved.
• Assist sales and project teams with service-related contracts.

Conoscenze

Customer service

Service coordination

Communication

Problem-solving

Formazione

Bachelor's or Master’s degree in Engineering

Descrizione del lavoro

At PALFINGER, we have been lifting goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

To strengthen our operation, we are looking for a Service Coordinator (f/m/d) at our Livorno Location.

TALENTED, AMBITIOUS AND READY FOR A NEW CHALLENGE?

We are currently looking for a business / customer minded and focused Service Coordinator. This position will be reporting to the Service Manager.

Your responsibilities:

• Lead and coordinate service operations, including planning, execution, and follow-up of service jobs in collaboration with the Service Manager and other departments.
• Act as the main customer contact for service-related matters, including handling the service hotline, preparing quotations, and ensuring customer expectations are met.
• Support service engineers through job briefings, debriefings, and preparation of necessary documentation.
• Assist sales and project teams in executing service-related contracts and ensuring smooth integration with ongoing projects.
• Monitor service performance, including tracking hours, costs, invoicing, and ensuring KPIs and project targets are achieved.
• Educational and industry background: Holds a Bachelor's or Master’s degree in a relevant field (e.g., Engineering), with preferred experience in the Maritime or Offshore service industry.
• Service and coordination expertise: Proven experience in service coordination, execution, and working cross-functionally and cross-regionally within international organizations.
• Customer and business orientation: Strong customer service skills, with a solution-driven, business-minded, and customer-focused approach.
• Interpersonal and communication strengths: Excellent communication, networking, and organizational skills; fluent in English, both spoken and written.
• Personal attributes: Self-motivated, proactive, adaptable, and hands-on with a “boots on the ground” mentality.

We offer:

• A chance to be part of the fast-growing PALFINGER MARINE family
• Competitive compensation package
• A friendly and pro-active team

Are you interested in the position and still have questions? Please do not hesitate to contact us.