Service Coordinator

Dover Corporation; Milano; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A multinational product identification firm in Assago is seeking a motivated Service Coordinator to manage field service operations. You will optimize scheduling, process service requests, and ensure excellent customer support. Candidates should have experience in a fast-paced environment and be proficient in Italian and English. This role offers opportunities for growth and a hybrid work arrangement.

Servizi

Health Care

Performance based yearly merit increase

Ticket restaurant

Parking close to the office

Growth opportunities in an international environment

Competenze

• 1-2 years of experience in a fast-paced environment.
• Proven track record with administrative tasks.
• Ability to work independently.

Mansioni

• Maintain the Field Service Technicians planning board in ERP.
• Handle installations, repairs requests, and scheduling in ERP.
• Manage Service Contract Agreements and preventive maintenance jobs.
• Perform duties related to invoice collection and credit validation.
• Control and process advance shipments of service parts.

Conoscenze

Organizational skills

Interpersonal skills

Troubleshooting

Fluent in Italian

English communication

MS Office proficiency

Strumenti

SAP

Descrizione del lavoro

Location: Assago (MI), 25, IT

Work Arrangement: Hybrid

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

We are looking for a highly organized and motivated Service Coordinator to manage field service operations, ensuring efficient scheduling, resource optimization, and excellent customer support within a fast-paced environment.

What you will do:

• Maintain a current and accurate Field Service Technicians planning board in ERP to optimize resource efficiency, availability and customer responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
• Determine service stock availability, control and process advance shipments of service parts.
• Prepare and send quotations for services to customers.

What you need to have:

• 1-2 years of similar experience in a highly demanding and fast paced environment.
• Proven track record in positions with administrative tasks.
• Proven experience of working within SAP environment would be a plus.
• High level of Italian. Able to communicate properly in fluent English, both verbal and written.
• Ability to demonstrate logical thinking process and troubleshooting.
• Good organizational skills and ability to set priorities and manage time effectively.
• Strong interpersonal, customer oriented and relationship management skills.
• Proficient with MS Office, especially Outlook and Excel.
• Ability to work independently.

What we offer:

• Health Care
• Performance based yearly merit increase
• Ticket restaurant
• Parking closed to the office and good access by public transport
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

#SWE #LI-DNI

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site .

This position may be located in :EMEA : Italy : Milan : Assago (MI)