Service Coordinator

Dover Corporation; Bardi; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global solution provider is looking for a motivated Service Coordinator to oversee field service operations. Responsibilities include scheduling, processing service requests in an ERP system, and ensuring excellent customer support. Ideal candidates have experience in fast-paced environments, proficiency in SAP, and strong organizational skills. This hybrid position offers growth opportunities and competitive benefits including health care and a bonus scheme.

Servizi

Health Care

Bonus scheme

Performance-based yearly merit increase

Ticket restaurant

Parking close to the office

Good access by public transport

Competenze

• 1-2 years of experience in a demanding environment.
• Proven administrative task experience.
• Ability to work independently.

Mansioni

• Manage field service operations and scheduling.
• Process service requests and maintain contracts in ERP.
• Prepare and send service quotations.

Conoscenze

Organizational skills

Interpersonal skills

Customer service orientation

Troubleshooting

Fluent English

High level of Italian

Strumenti

SAP

MS Office (Outlook, Excel)

Descrizione del lavoro

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

We are looking for a highly organized and motivated Service Coordinator to manage field service operations, ensuring efficient scheduling, resource optimization, and excellent customer support within a fast‑paced environment.

What you will do :

• Maintain a current and accurate Field Service Technicians planning board in ERP to optimize resource efficiency, availability and customer responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
• Determine service stock availability, control and process advance shipments of service parts.
• Prepare and send quotations for services to customers.

What you need to have :

1-2 years of similar experience in a highly demanding and fast paced environment.

Proven track record in positions with administrative tasks.

Proven experience of working within SAP environment would be a plus.

High level of Italian. Able to communicate properly in fluent English, both verbal and written.

Ability to demonstrate logical thinking process and troubleshooting.

Good organizational skills and ability to set priorities and manage time effectively.

Strong interpersonal, customer oriented and relationship management skills.

Proficient with MS Office, especially Outlook and Excel.

Ability to work independently.

What we offer :

• Health Care
• Bonus scheme
• Performance based yearly merit increase
• Ticket restaurant
• Parking closed to the office and good access by public transport
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture :

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

#SWE #LI-DNI

Work Arrangement : Hybrid

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in : EMEA : Italy : Milan : Assago (MI)