Service Coordinator

Markem-Imaje; Assago; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global manufacturing company in Assago, Italy, is seeking a Field Service Technician to optimize resource efficiency and manage service requests. Candidates should have 1-2 years of experience and be proficient in SAP, with strong communication skills in Italian and English. This role offers opportunities for growth in a collaborative hybrid work environment.

Servizi

Health Care

Bonus scheme

Performance-based yearly merit increase

Ticket restaurant

Parking close to office

Competenze

• 1-2 years of experience in a fast-paced environment.
• Track record with administrative tasks.
• High level of Italian communication.

Mansioni

• Maintain Field Service Technicians planning board in ERP.
• Process installations, repairs, and service contracts in SAP.
• Handle invoice collection and prompt invoicing.

Conoscenze

Organizational skills

Customer-oriented skills

Troubleshooting

Fluent English

Proficient with MS Office

Logical thinking process

Strumenti

SAP

Descrizione del lavoro

Overview

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

What you will do

• Maintain a current and accurate Field Service Technicians planning board in ERP to optimize resource efficiency, availability and customer responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
• Determine service stock availability, control and process advance shipments of service parts.
• Prepare and send quotations for services to customers.

What you need to have

• 1-2 years of similar experience in a highly demanding and fast paced environment.
• Proven track record in positions with administrative tasks.
• Proven experience of working within SAP environment would be a plus.
• High level of Italian. Able to communicate properly in fluent English, both verbal and written.
• Ability to demonstrate logical thinking process and troubleshooting.
• Good organizational skills and ability to set priorities and manage time effectively.
• Strong interpersonal, customer oriented and relationship management skills.
• Proficient with MS Office, especially Outlook and Excel.
• Ability to work independently.

What we offer

• Health Care
• Bonus scheme
• Performance based yearly merit increase
• Ticket restaurant
• Parking closed to the office and good access by public transport
• Growth opportunities & international environment

You will only be the right candidate if you are aligned to our values and culture :

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we are looking for, then apply! We cant wait to hear from you.

#SWE #LI-DNI

Work Arrangement : Hybrid

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : EMEA : Italy : Milan : Assago (MI)