Senior Technical Support Engineer - Site Reliability (QAE)

Mastercard; Lazio; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading global technology company in Italy is seeking a Senior Technical Support Engineer to ensure customer satisfaction by resolving complex technical issues. The ideal candidate should possess strong troubleshooting skills and experience with front-end technologies. Excellent communication skills are essential, along with a Bachelor's or Master's degree in Computer Science. This role offers a dynamic environment where you can grow your technical skills and contribute to innovative solutions.

Competenze

• Strong experience supporting websites.
• Excellent verbal and written communication skills in English.
• Ability to understand HTML, CSS, PHP, JavaScript.
• Experience troubleshooting REST APIs and web technologies.

Mansioni

• Resolve complex technical issues promptly.
• Conduct troubleshooting sessions with customers.
• Manage and communicate updates on incoming tickets.
• Monitor site stability metrics.

Conoscenze

Technical support experience

Debugging websites

Excellent communication

Front-end technologies

Problem-solving skills

Cloud/AWS engineering experience

Formazione

Bachelor or Master's Degree in Computer Science

Strumenti

SQL

AWS

Test automation tools

Descrizione del lavoro

A leading global technology company in Italy is seeking a Senior Technical Support Engineer to ensure customer satisfaction by resolving complex technical issues. The ideal candidate should possess strong troubleshooting skills and experience with front-end technologies. Excellent communication skills are essential, along with a Bachelor's or Master's degree in Computer Science. This role offers a dynamic environment where you can grow your technical skills and contribute to innovative solutions.