Senior Technical Success Manager

Sprinklr; Remoto; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading marketing technology company in Milan is looking for a Technical Success Manager to drive customer adoption and long-term success with their Core solutions. This role involves strategic advising, managing cross-functional relationships, and ensuring clients realize the full value of their investment. Ideal candidates should possess strong expertise in digital marketing technologies, with 6+ years of experience in MarTech or AdTech. The position is critical in empowering enterprises to achieve their marketing objectives through effective platform usage.

Servizi

Paid time off

Mentoring Program

Comprehensive benefits suite

Competenze

• 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions.
• Deep experience in campaign setup and media planning in large organizations.
• Strong understanding of omnichannel marketing strategy and platform analytics.
• Ability to configure and optimize workspace in complex environments.
• Executive-level presentation skills and stakeholder management experience.

Mansioni

• Lead the strategic technical relationship across Sprinklr’s Core suite.
• Own the end-to-end adoption lifecycle across multiple teams.
• Conduct workspace audits and health score tracking.
• Coordinate cross-functional teams to address technical challenges.
• Deliver stakeholder-specific enablement workshops.

Conoscenze

MarTech

AdTech

Digital media consulting

Campaign setup

Media planning

Brand marketing strategy

Omnichannel marketing strategy

Executive presentation skills

Data fluency

Stakeholder management

Formazione

Bachelor’s degree in Marketing, Communications, Computer Science, or related field

Descrizione del lavoro

Description

As a Technical Success Manager (TSM) – Core you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of Sprinklr’s Core solutions. This is a customer-facing, technically proficient role that empowers clients to scale, automate, and optimize their execution and ROI through Sprinklr — and ensuring Sprinklr becomes a foundational layer in the customer's stack.

What You'll Do

• Strategic Product Advising
• Lead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
• Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
• Adoption & Value Realization
• Own the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion.
• Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs.
• Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de-risk accounts.
• Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.
• Program Leadership
• Coordinate cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.
• Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives.
• Co‑develop success plans with clear KPI alignment, growth targets, and product rollout timelines—adjusted to market and org evolution.
• Customer Empowerment
• Deliver stakeholder‑specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—designed to improve usability and internal platform advocacy.
• Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support.
• Cultivate internal champions and promise a culture of self‑service to strengthen long‑term platform adoption.
• Product Influence
• Serve as a feedback loop to Sprinklr Product and Engineering teams—surfacing structured insights based on real‑world campaign needs, integrations, or analytics gaps.
• Advise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.).
• Growth & Commercial Support
• Work closely with Sales and Solutions teams to uncover upsell/cross‑sell opportunities: Ads module, Listening, new brand/geography activation, etc.
• Understand the client’s tech stack and vendor landscape to position Sprinklr as a consolidator and differentiator.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise‑grade solutions and cross‑functional marketing teams.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
• Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive‑level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.

What Sets You Apart

• Prior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros).
• Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows.
• Experience leading digital transformation projects or global rollouts across brands, geographies, or business units.
• PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools.
• Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers.
• Exceptional relationship‑building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels.
• Customer‑first thinking with a bias towards empathy.
• Proactive problem‑solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified‑CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklr employees with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, .

To learn more about all‑things‑Sprinklr, visit our candidate resource hub .

EEO – Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please follow the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.