Senior Technical Account Manager, Enterprise Support

Amazon; Asti; Remoto; EUR 80.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading global cloud service provider is seeking a Senior Technical Account Manager to support enterprise customers. This role involves managing customer experiences, providing strategic advice on AWS services, and acting as a liaison with technical teams. The ideal candidate has over 10 years of technical engineering experience and expertise in cloud computing. This position ensures you partner with customers to help them achieve their goals using AWS.

Servizi

Mentorship and career development resources

Work-life balance initiatives

Inclusive team culture with diversity events

Competenze

• 10+ years of design/implementation/operations/consulting with distributed applications experience.
• 10+ years of technical engineering experience.

Mansioni

• Act as a single point of contact to AWS customers who have purchased Enterprise support.
• Complete analysis and present periodic reviews of operational performance to customer.
• Participate in weekly and monthly customer meetings.

Conoscenze

Technical engineering expertise

Customer relationship management

Cloud computing knowledge

Descrizione del lavoro

Senior Technical Account Manager, Enterprise Support

Job ID: 3121980 | Amazon Web Services Singapore Private Limited

AWS Global Services includes experts from across AWS who help our customers design, build, operate and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Do you love to work with customers and help them solve challenges using technology? Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)?

AWS Enterprise Support team is seeking a Senior Technical Account Manager (Senior TAM) to join our Enterprise Support team in Singapore. TAMs are advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS. You will work with some of the best and brightest while developing your skills and furthering your career within one of the most innovative and progressive technology companies.

In this role, you will:

• Partner with some of the most exciting businesses in Singapore. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
• Build customer support strategies that help customers leverage value from AWS and actively work to reduce their AWS bills.
• Own your customer's end-to-end support experience, working with product teams and local leadership to unblock challenges.
• Become an expert on AWS and deepen your skills in cloud computing.
• Work autonomously and passionately to create positive customer outcomes.

Key job responsibilities

• Act as a single point of contact to AWS customers who have purchased Enterprise support.
• Make recommendations on how AWS offerings fit in the company strategy and architecture.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions, metrics and detailed prelaunch planning.
• Champion and advocate for customer requirements within AWS (e.g. feature request).
• Participate in weekly and monthly customer meetings (onsite or via phone).
• Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
• Work with some of the leading technologists around the world.
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 10+ years of design/implementation/operations/consulting with distributed applications experience.
• 10+ years of technical engineering experience.

Preferred Qualifications

• Experience in a 24x7 operational services or support environment.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.