Senior Service Development Manager – Tax & Customs Anti-Fraud

SGS Italia; Milano; On-site; EUR 90,000 - 130,000; Full time

Job summary

SGS Italia is seeking an ambitious Senior Service Development Manager for Tax & Customs Anti-Fraud to help shape and expand SGS' portfolio of anti-fraud, customs modernization and revenue-automation solutions. The role sits at the intersection of government transformation, tax and customs administration, and technology-enabled services.

You will collaborate with senior leaders and government officials across regions, focusing on emerging markets and Africa to drive growth, tender strategies

Qualifications

• 7+ years of experience in tax, customs, trade facilitation, anti-fraud or government advisory environments.
• Strong understanding of customs, taxation, border management or revenue assurance ecosystems.
• Entrepreneurial mindset with a passion for creating and growing businesses.

Responsibilities

• Drive Global Service Growth by identifying opportunities and building business cases for new products and services.
• Develop innovative government solutions including revenue assurance and tax-related initiatives.
• Lead strategic business development with governments, authorities and international bids.
• Influence global stakeholders by collaborating with experts across functions and representing SGS at events.

Job description

WHO ARE WE?

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries , supported by a team of over 100,000 dedicated professionals . With more than 145 years of service excellence , we combine the precision and accuracy that define Swiss companies to help organizations achieve t he highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability , enabling businesses to thrive with confidence . We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands , including Applied Technical Services , Brightsight , Bluesign and Nutrasource .

Our solutions help customs authorities, tax administrations and ministries of finance tackle some of today's most critical challenges:

• Illicit trade and smuggling
• Customs fraud and undervaluation
• Revenue leakage
• Counterfeit goods
• Border security and trade facilitation
• Digital transformation of customs and tax administrations

As governments increasingly seek innovative solutions to protect public revenues and modernize their operations, we are looking for an ambitious professional to help shape the future of our Anti-Fraud business worldwide.

The Opportunity

This is not a traditional product management role.

As Senior Service Development Manager - Tax & Customs Anti-Fraud, you will play a pivotal role in defining, developing and expanding SGS' portfolio of anti-fraud, customs modernization and revenue assurance solutions.

You will work at the intersection of:

Government transformation

Tax and customs administration

Trade facilitation

Technology-enabled services

Business development

International public-sector partnerships

You will collaborate with senior leaders, government officials, technology providers and commercial teams across multiple regions, with a strong focus on emerging markets and Africa.

What You Will Be Doing

Drive Global Service Growth

• Identify emerging market opportunities and develop innovative solutions addressing government challenges.
• Build compelling business cases and support investment decisions for new products and services.
• Drive growth initiatives across existing and new international markets.

Develop Innovative Government Solutions

• Revenue assurance
• Customs valuation control
• Anti-illicit trade initiatives
• Track & trace solutions
• Tax stamp programmes
• Risk management and intelligence solutions
• Trade facilitation services
• Customs modernization programmes
• Digital government platforms

Lead Strategic Business Development

• Support complex opportunities with governments, customs authorities and revenue agencies.
• Contribute to tender strategies and major international bids.
• Develop relationships with key public-sector stakeholders and decision makers.
• Partner with regional commercial teams to accelerate growth opportunities.

Influence Global Stakeholders

• Collaborate with experts across commercial, operational, regulatory and technology functions.
• Represent SGS at international conferences, government meetings and industry forums.
• Act as a thought leader on anti-fraud, customs, taxation and trade facilitation topics.

Who We Are Looking For

• 7+ years of experience in tax, customs, trade facilitation, anti-fraud or government advisory environments.
• Strong understanding of customs, taxation, border management or revenue assurance ecosystems.
• Proven experience in driving innovation across products, services, and business models to strengthen unique value proposition
• Exposure to business development, client engagement, commercial strategy or sales activities.
• Ability to engage credibly with senior government stakeholders.
• Experience working across international and multicultural environments.
• Entrepreneurial mindset with a passion for creating and growing businesses.

Highly Desirable

• Experience in anti-fraud solutions, illicit trade prevention or revenue assurance.
• Experience with customs modernization, digital government or tax transformation projects.
• Experience working with public tenders and government procurement processes.
• Exposure to African markets.
• French language capabilities.
• Product development or go-to-market experience.

— Published by SGS Italia.