Senior SAP Incident Delivery Lead

Hitachi Vantara Corporation; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking an SAP Service Delivery Manager in Milan, Italy. The role involves managing the incident lifecycle, ensuring timely resolution, and continuously improving processes. Ideal candidates will have at least 8 years' experience in managing SAP AMS portfolio along with strong communication and analytical skills. Join a team committed to a sustainable energy future and personal development opportunities.

Servizi

Competitive benefits for financial, physical, and mental wellbeing

Training budget and platform

Experience in an international environment

Work for an industry leader in green energy solutions

Competenze

• Minimum 8 years of experience managing SAP AMS portfolio.
• Proven experience in Incident Management or IT service management (ITSM).
• Good experience of SAP/ERP processes.

Mansioni

• Lead the end-to-end lifecycle of incidents ensuring adherence to agreed SLA.
• Monitor incident queues and coordinate efforts for swift resolution.
• Facilitate post-incident reviews to implement corrective actions.

Conoscenze

Excellent communication and interpersonal skills

Ability to work under pressure and handle multiple priorities

Analytical mindset with problem-solving skills

Proficiency in both spoken & written English

Formazione

Bachelor's or Master’s degree

Strumenti

Incident management tools (e.g., Service Now, Power BI)

Descrizione del lavoro

A global technology leader is seeking an SAP Service Delivery Manager in Milan, Italy. The role involves managing the incident lifecycle, ensuring timely resolution, and continuously improving processes. Ideal candidates will have at least 8 years' experience in managing SAP AMS portfolio along with strong communication and analytical skills. Join a team committed to a sustainable energy future and personal development opportunities.