Senior Qc Coordinator

Fulkrum; Milano; In loco; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Refer-a-friend scheme

Social budget

Reward and recognition initiatives

Descrizione del lavoro

Fulkrum's Milan Office is seeking a Senior QC Coordinator to join our fast-paced team. You will manage QA/QC support, source and interview candidates, and liaise with clients to ensure smooth placements in the Oil & Gas sector.

The role requires extensive knowledge of Oil & Gas projects, strong client-facing skills, and the ability to multitask and work independently or with a team. Prior experience in inspection and QCC is essential.

Competenze

• Extensive knowledge of Oil & Gas industry project types, onshore and offshore.
• Proven ability to build, manage, and develop strong client relationships.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritise and multitask.
• Full working knowledge of Microsoft Office applications.

Mansioni

• Handle client requests for QA, QC, engineering, project support, site and office personnel.
• Source candidates to match client requirements and prep for interviews with project/commodity info.
• Liaise with clients on proposal, interview, selection, and placement of candidates.
• Issue information about obligations and deliverables for assignments.
• Coordinate with Fulkrum candidates on terms, documents, and timekeeping.
• Provide performance updates to Coordination Manager and conduct care calls.
• Manage candidate relations and negotiate placements with clients.
• Identify and drive new business opportunities with existing and potential clients.
• Ensure client SLAs and Fulkrum KPIs are met.
• Mentor Coordination team members and train new staff.
• Support audits to ensure industry standards and policies compliance.

Conoscenze

Oil & Gas knowledge

Client relationship management

Communication skills

Organizational skills

Multitasking

MS Office proficiency

Strumenti

MS Office

Descrizione del lavoro

Fulkrum is a global leader in inspection, expediting, auditing, and technical staffing services, delivering exceptional solutions to the energy, engineering, and construction industries for over 14 years. Headquartered in the UK, we have established a strong presence across six continents, serving more than 300 clients worldwide.

Our commitment to excellence has been recognized with prestigious awards, including the King's Award for Enterprise in International Trade (2023), the People and Competency Award at the EIC Awards (2023), and the Scale-Up Award at the WESCA North America Awards (2024).

Our Milan Office is currently seeking a highly motivated and experienced Senior QC Coordinator to join our dynamic team.

Previous experience in an Inspection QCC role within the Energy industry is essential.

The successful candidate will be able to work effectively in a fast-paced environment, managing multiple priorities while maintaining a high level of accuracy and attention to detail.

Candidate should possess a strong work ethic, be proactive in their approach, and be capable of working independently as well as collaboratively within a team.

Key Responsibilities:

• Handling client requests for the provision of quality assurance (QA), quality control (QC), engineering, project support, site, and office-based personnel.
• Sourcing candidates to match client requirements and, where applicable, preparing candidates for interviews by providing project/commodity-related information.
• Liaising with clients on the proposal, interview, selection, and placement of candidates.
• Issuing successful candidates with information pertaining to their obligations, responsibilities, and deliverables for the duration of the assignment.
• Liaising with assigned Fulkrum candidates in matters relating to:
  • Fulkrum contractual terms and conditions.
  • Allocation of task-related documents (ITP, drawings, specifications, client-issued templates, etc.).
  • Receiving, screening, and submitting site reports to clients.
  • Handling client complaints.
  • End of assignment feedback.
• Advising candidates where reports/performance/timekeeping, etc., are not adhered to.
• Providing candidate performance updates upon request to the Coordination Manager.
• Managing Fulkrum/candidate relations by means of 'care calls' during candidate assignments.
• Being commercially aware when negotiating placements with candidates and clients.
• Identifying and driving new business opportunities with existing and potential clients.
• Ensuring that all client SLA's (Service Level Agreements) are adhered to, and Fulkrum KPI's are met.
• Mentoring Coordination and Coordination Team Members and providing guidance on complex issues. Play an active role in training new team members.
• Support Coordination Manager in conducting regular audits to ensure compliance with industry standards and internal policies.
• Actively participate in initiatives to improve quality control processes and procedures, including but not limited to IRIS, invoicing and collaboration with the Accounts Team.

Candidates should demonstrate:

• Extensive knowledge of Oil & Gas industry project types, both onshore and offshore.
• Full working knowledge of Microsoft Office applications.
• Proven ability to build, manage, and develop strong client relationships.
• The ability to respond positively and effectively in high-tempo and demanding situations.
• Strong organisational skills with a proven ability to prioritise and multitask.
• Excellent verbal and written communication skills.

Experience working with major Oil & Gas operators, service companies, or inspection providers is required.

Why Join Us?

This is an exciting opportunity for a driven Senior QC Coordinator to showcase their expertise in a supportive and collaborative environment. At Fulkrum, you’ll make a tangible impact while advancing your career in the thriving global business sector.

We offer a fantastic working environment with a highly engaged team and consistently high eNPS scores. Fulkrum's success in attracting new clients and expanding our global footprint is a testament to our excellence and dedication. We have regular reward and recognition initiatives, a social budget, and a refer-a-friend scheme to ensure our team feels valued and motivated.

Join us to be part of a high-performing team with ample opportunities for skill enhancement and development. Be a part of our success story and contribute to our continued growth and innovation.

Fulkrum