Senior Product Manager - Italy

BizAway S.r.l. (ES); Milano; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading travel management company in Milano is looking for a Senior Product Manager to own the Customer Service domain, define strategies, and enhance workflows. You will collaborate with various teams to transform service efficiency and traveler satisfaction, leveraging automation and analytics tools. This role offers attractive compensation and flexible work conditions in a supportive environment.

Servizi

Attractive compensation, including equity

Remote work and flexible working policy

Opportunities for personal development

Multicultural team environment

Competenze

• Experience in the travel industry or in enterprise settings.
• Knowledge of programming basics will help you perform at your best.

Mansioni

• Define and evolve the vision, strategy, and roadmap for service processes.
• Collaborate with Customer Service leadership and teams.
• Identify manual pain points to transform them into automated workflows.
• Enhance Zendesk integrations for smarter service experiences.
• Drive customer satisfaction through optimizing response time.
• Leverage analytics tools to prioritize and measure impact.
• Run discovery and iteration loops to refine solutions.

Conoscenze

Collaboration

Proactivity

Reliability

Tech attitude

Automation

Strumenti

Zendesk

Amplitude

Figma

Miro

Salesforce

Descrizione del lavoro

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, we support companies on a daily basis, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀 We know that success comes from People and deserves to be recognized.👫Proactivity and reliability, collaboration and communication are the core values of our culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩

We’re looking for a Senior Product Manager who will lead the evolution of this domain — building scalable systems, seamless workflows, and powerful tools for our service agents to deliver exceptional customer experiences at scale.

Your role in BizAway

• Own the Customer Service domain — defining and evolving the vision, strategy, and roadmap for all service-related processes, tools, and automation opportunities.
• Collaborate closely with Customer Service leadership, engineers, and designers to deeply understand agent and traveler needs.
• Scale with technology — identify manual pain points and transform them into automated, efficient, data-driven workflows.
• Enhance Zendesk integrations by shaping how BizAway’s internal data (bookings, travelers, Salesforce, etc.) powers smarter service experiences.
• Improve agent experience through better back-office tooling (e.g., Amadeus operations, refunds/exchanges, exception handling).
• Drive customer satisfaction and efficiency by optimizing response time, first contact resolution, and overall agent productivity.
• Leverage analytics tools (Amplitude, Zendesk reports, etc.) to prioritize based on data and measure the impact of your initiatives.
• Run discovery and iteration loops — use Miro, Figma, and no-code solutions to design, validate, and refine solutions.

Your basic qualifications

• Direct impact: Shape how BizAway scales its operational backbone — transforming service efficiency and traveler satisfaction.
• High visibility: Collaborate with leadership and domain heads across Product, Engineering, and Customer Service.
• Innovation playground: Build the next generation of service tools powered by automation and AI.
• Collaborative culture: Join an international, dynamic, and supportive environment that values curiosity and experimentation.
• Growth opportunity: Help define how Product and Customer Service work together as we expand globally.

We are also interested in

• Experience in the travel industry or in enterprise settings.
• Knowledge of programming basics will help you perform at your best.

Our offer

• ✈ A seat on a scale-up with skyrocketing growth
• 💰 Attractive compensation, including equity in the company
• 📈 Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
• 🌍 Multicultural and international team
• 🙌 Collaborative and smart environment to work and learn
• 🏢 Remote work, flexible working policy, and great offices in Europe

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.