Senior Product Manager

Kraken; Milano; In loco; EUR 45.000 - 75.000; Tempo pieno

Descrizione del lavoro

A forward-thinking technology company in Milan is seeking a proactive individual to join their Sales Channels and Retention team. The role focuses on owning the strategy, leading a team, and solving complex problems to enhance customer acquisition and retention. Ideal candidates should possess strong communication skills, a strategic mindset, and an entrepreneurial spirit. The company values innovative thinking and offers a collaborative environment for personal and professional growth.

Servizi

Great Place to Work certification

Inclusive hiring process

Opportunities for personal growth

Competenze

• Strong communication skills, both verbal and written.
• Ability to think from a system point of view and manage ambiguity.
• Proven track record in driving innovation within the product portfolio.

Mansioni

• Own the strategy for the Sales Channels & Retention team.
• Lead and influence the development team towards product vision.
• Solving complex problems and designing practical solutions.

Conoscenze

Effective communicator

System thinker

Strategic mindset

Entrepreneurial spirit

Customer-centric approach

Data-driven decision-making

Innovative problem solver

Market awareness

Adaptability and flexibility

Descrizione del lavoro

About Kraken

Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimizing renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

About the role

We are looking for a proactive and motivated teammate to join our Sales Channels and Retention product team within the Commercials global product group. This team integrates all aspects of Kraken that facilitate customer acquisition and retention for our clients, including Affiliates and Sales Partners Management, Referrals and Rewards, Loyalty Program, etc.

What you’ll do

• Own the strategy for the Sales Channels & Retention team, bringing together existing solutions and shaping future opportunities
• Leading and influencing: together with the team Tech Lead, you’ll need to create a strong sense of purpose and mission for the development team, aligning the products vision to the overall group strategy and advocating for the product in the organisation
• Solve complex problems: cut through ambiguity, facilitate data collection from multiple sources, analyse diverse inputs, experiment to validate hypotheses, and design practical solutions
• Build deep product knowledge: quickly get up to speed on current products, engage with clients and users, and translate insights into a clear vision and roadmap
• Planning, delivery, validation: you’ll need to prioritise work to maximise business value, apply agile principles pragmatically and collaborate with the team to ensure effective and efficient delivery, while mitigating risks and reducing dependencies
• Stakeholders Management: you’ll deal with a broad set of stakeholders, with whom you’ll have to collaborate and nurture trusted relationships to facilitate your team efforts to meet product goals and vision

What you’ll need

• Effective communicator: strong communication skills, both verbal and written, to articulate complex concepts in a way that the targeted audience can follow and understand
• System thinker: ability to think from a system point of view, deal with complexity and can manage ambiguity adopting effective approaches
• Strategic mindset: ability to think strategically and align product initiatives with the long‑term goals of the organisation
• Entrepreneurial spirit: demonstrated entrepreneurial spirit, with a willingness to take risks, experiment with new ideas, and drive innovation within the product portfolio
• Customer‑centric approach: commitment to understanding and prioritising customer needs, ensuring products meet or exceed customer expectations
• Data‑driven decision‑making: proficiency in leveraging data analytics and insights to drive product strategy and decision‑making
• Innovative problem solver: proven track record of creatively solving complex problems and overcoming obstacles in product development
• Market awareness: demonstrated understanding of market trends, competitor analysis, and customer needs to inform product decisions
• Adaptability and flexibility: ability to adapt to changing priorities, market conditions, and organisational dynamics in a fast‑paced environment

Benefits

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [e-mail] and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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