Senior Product Designer, Customer Experience

Agoda Company Pte. Ltd.; Roma; On-site; EUR 70,000 - 100,000; Full time

Job summary

Agoda is seeking a Product Designer to join the Customer Experience Group and shape self-service experiences that reduce friction in the guest booking journey across Agoda’s products. You will collaborate with product managers, engineers, researchers, and cross-functional partners to define solutions and deliver engaging experiences for a global audience.

As a senior designer, you’ll lead the direction and execution of experiences in your space, run discovery phases, test prototypes, and present

Qualifications

• 6+ years of full-time experience as a UX/Interaction designer for digital or web-based products; in-house designer experience highly preferred.
• Proven ability to drive discovery and ideation workshops.
• Strong ability to craft sophisticated flows and customer journeys.

Responsibilities

• Running discovery phases and helping define product requirements
• Testing prototypes and hypotheses with users to collect feedback
• Presenting work to peers and leadership, async and in-person
• Participating in design critiques, workshops, and squad meetings
• Thinking and writing about design processes and decisions
• Championing cohesion and consistency in UX design across products/features
• Leading with a customer-centric vision at the intersection of design, business, content, and tech

Skills

Discovery facilitation

User research

Prototyping

Presentation to leadership

UX strategy

Soft skills

Multi-priority management

Tools

Figma

InVision

Job description

Agoda is seeking a Product Designer to join the Customer Experience Group and shape self-service experiences that reduce friction in the guest booking journey across Agoda’s products. You will collaborate with product managers, engineers, researchers, and cross-functional partners to define solutions and deliver engaging experiences for a global audience.

As a senior designer, you’ll lead the direction and execution of experiences in your space, run discovery phases, test prototypes, and present