Senior Operations Supervisor - appartenente alle Categorie Protette (Legge 68/99)

Everoad by sennder; Milano; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading digital freight forwarder in Milan is seeking a Senior Operations Supervisor. The role involves managing transport coverage, improving supplier relationships, and setting KPIs. The ideal candidate has over 5 years of road freight experience, strong people management skills, and is fluent in Italian and English. This position offers a dynamic work environment with opportunities for personal growth and teamwork.

Servizi

Performance bonuses

Referral rewards

Flexible working environment

Competenze

• 5+ years experience in road freight with a focus on Full Truck Load transport.
• 3+ years experience in people management with direct reports.
• Experience managing framework agreements with suppliers.

Mansioni

• Manage teams for FTL transport coverage using internal tools.
• Improve supplier relationships and support procurement evaluations.
• Set and review KPIs and targets in line with company goals.
• Support budget definitions and provide periodic reports to management.
• Supervise daily transports and handle inquiries from carriers and customers.

Conoscenze

Data analysis

Road freight experience

People management

Problem-solving

Fluent in Italian

Proficient in English

Descrizione del lavoro

Role Summary

sennder is Europe's leading digital freight forwarder. In a traditional industry, we are fast‑moving and focused on digitalisation and automation of road logistics. Leveraging our proprietary technology, we are building an ecosystem that is leading the industry into the 21st century. We are looking for a Senior Operations Supervisor in the Operations department to help us on our journey to revolutionise road freight logistics. The role is located in our Milan office.

What You Will Do

• Manage your teams to ensure FTL transport coverage for open available freight using internal tools, external capacity resources, and learned sales techniques.
• Improve the relationship with our key suppliers and support the Procurement department in tender and contract evaluation.
• Set and review KPIs and targets for the teams while ensuring adherence with company‑wide goals.
• Support the yearly budget definition and ensure periodic reports and analysis to the Management.
• Organise periodical meetings to present strategy results to the management, translating company directives into objectives and actions.
• Supervise the team in the execution of daily transports and support in handling all arising inquiries from carriers and customers.
• Work with carriers and customers to implement projects and solve complex business challenges, identify opportunities and proactively identify solutions.

What We Are Looking For

• Confident in using data to analyse and track key metrics.
• 5+ years experienced in road freight with a major focus on Full Truck Load transport, preferably with freight forwarding and brokerage experience.
• 3+ years experienced in people management with at least 3 direct reports.
• Updated on freight forwarding market dynamics.
• Experience in managing framework agreements with suppliers.
• A great problem solver with an entrepreneurial mindset.
• Knowledgeable on how to validate business opportunities (feasibility and sustainability).
• Fluent Italian (native level) and fully proficient in English.

Why Join sennder

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

Dynamic scale‑up – sennder is at a pivotal stage, transitioning from a fast‑moving scale‑up to a sustainably growing company. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face‑to‑face connections across our offices remain central – it is not uncommon to travel to our offices across Europe to collaborate and celebrate wins together.

Put Your Stamp on the Industry – we operate in a complex and ever‑changing industry where your ideas and efforts have a tangible, transformative impact. This is your chance to be hands‑on in creating sustainable, meaningful solutions that help businesses thrive.

Employee Well‑Being – we prioritise mental wellbeing and engagement through initiatives such as the sennderCare programme, a partnership with Nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. You work alongside people who truly care about you as a person.

Your Growth, Rewarded – we reward our team for their commitment and contributions to our long‑term success. Our compensation package may include performance bonuses, referral rewards, or equity aligned with our growth goals.

Vibrant Workspaces – our offices are equipped with healthy snacks, focus zones, and social areas. You will feel the sennder spirit at each location, from the Wroclaw office to the rooftop terraces in Berlin, Amsterdam, and Milan. We also enjoy regular team events, from monthly aperitivos to spontaneous moments.

sennder Italia is a joint venture between sennder and Poste Italiane, combining digital innovation with the largest distribution network in Italy. We welcome applicants from all backgrounds and encourage a diverse workforce. Please note that women, people with disabilities, and protected categories under Law 68/99 are encouraged to apply.

We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, we still encourage you to apply and bring your authentic self. We look forward to shaping the future of logistics together.

EEO Statement

sennder Italia is committed to diversity and equal opportunity. Application of this policy is based on merit. We encourage a diverse workforce and welcome applicants from all backgrounds, including protected categories under Law 68/99.