Senior Key Account Manager

Scalapay; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading fintech company in Italy is seeking a motivated Senior Key Account Manager to develop long-term relationships with merchant partners in the e-commerce sector. The successful candidate will oversee a portfolio, drive sales, and leverage data for strategic decision-making. Requirements include strong sales skills, a minimum of 5 years in account management, and fluency in Italian and English. This role offers the opportunity to influence and advocate for merchants' interests while being a key player in a fast-paced environment.

Competenze

• 5+ years experience in account management and/or business consulting, preferably in e-commerce.
• Strong ability to grow partnerships and maximize client portfolios.
• Organized and proactive with a structured approach to sales.

Mansioni

• Grow portfolio by leading sales calls and negotiations.
• Consult merchants on optimizing revenue and marketing.
• Collaborate with Sales Team on enterprise go-live.
• Use data analysis to identify business opportunities.
• Regularly meet merchants through market visits and events.

Conoscenze

Business acumen

Sales skills

Negotiation skills

Communication skills

Data-driven approach

Project management

Proficiency in Italian

Proficiency in English

Descrizione del lavoro

Senior Key Account Manager – Italy – eCommerce – Scalapay

At Scalapay, we’re shaping a culture of high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast‑moving, tech‑driven environment and look for people who thrive in change, think boldly, and take initiative.

The Mission

We are looking for a motivated Senior Key Account Manager to create long‑term, trusting relationships with our merchant partners in Italy in the e‑commerce industry. The Senior Key Account Manager will oversee a portfolio of assigned merchant partners, actively seek new sales and business opportunities with existing partners, and collect, analyse, prepare and report key data points.

Key Responsibilities

• Retain and grow your portfolio by leading sales calls, business reviews, negotiations, and recurring check‑ins.
• Provide consultancy to merchants on how to optimise revenue and marketing, leveraging our paid premium products and services such as Affiliation and Media Packages.
• Collaborate with the Sales Team on the go‑live of large enterprises, time‑to‑market and negotiating the best setting with the merchant.
• Optimise integration to make Scalapay the most appealing option and grow the collaboration to achieve maximum penetration with your assigned portfolio.
• Manage co‑marketing activities to attract the Scalapay customer audience, collaborating with our Marketing team.
• Use data analysis to spot business opportunities and present custom sales presentations with relevant findings and research.
• Create case studies and best practices regularly, and share them internally and externally to scale your account management activities and improve our sales conversion.
• Test new approaches to increase revenue and provide a weekly forecast to your manager; increasing revenue will be your main goal.
• Be an advocate for merchants with internal stakeholders to improve our business model, integrations, products, and services.
• Support the team and overall strategy to continue positioning Scalapay as a pioneer in Buy Now, Pay Later.
• Meet merchants face‑to‑face regularly via market visits, fairs, events, and other activities.
• Keep up to date with everything in the industry; act as the industry expert for innovation.

Minimum Qualifications

• Strong business acumen.
• Strong sales and negotiation skills.
• Proven ability to grow partnerships.
• Proven experience in upselling and cross‑selling to maximise client portfolios.
• Attitude to work following a structured sales process measured by clear leading indicators and KPIs.
• Excellent communication skills, proactive, organised and data‑driven profile.
• Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines.
• Proficiency in Italian and English is a must.
• 5+ years experience in account management and/or business consulting, preferably in the e‑commerce industry.
• Willingness to travel to merchant locations up to 30% of the time.

Hiring Process

• A quick chat with a member of our Talent Acquisition team.
• A first interview with the VP Growth to deep dive into your attitude and motivation.
• A case study to test your hard skills, debriefed with your manager and VP Growth.
• A final chat with Simone, our CEO, where he will share and assess the Scalapay values.

Equal Opportunity Employer

Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.