Senior IT Support Engineer – Windows, AD & Azure (Europe)

Hexagon AB; Rozzano; Ibrido; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global leader in digital reality solutions is seeking an IT Support Senior Engineer located in Italy or Spain. The role involves troubleshooting, providing end-user support, and managing logged customer issues in a service desk environment. Ideal candidates should have experience in Windows Administration and Networking, ITIL tools, and strong communication skills in English and either Italian or Spanish. This position promotes a dynamic work culture within a diverse and inclusive team.

Competenze

• Experience in a similar position, preferably in a service desk environment.
• Attention to detail, accuracy, and ability to multitask.
• Strong commitment to customer satisfaction and initiative to improve systems.

Mansioni

• Take ownership of logged customer issues and ensure delivery of solutions.
• Troubleshoot hardware and software incidents.
• Document technical knowledge in procedures.

Conoscenze

Windows Administration

Networking

ITIL tools

Microsoft productivity applications

Microsoft Active Directory

Cybersecurity concepts

Cloud Technology (Azure)

PowerShell

SharePoint

English communication

Italian or Spanish communication

Formazione

Bachelor’s degree in Information Technology or Computer Science

Descrizione del lavoro

A global leader in digital reality solutions is seeking an IT Support Senior Engineer located in Italy or Spain. The role involves troubleshooting, providing end-user support, and managing logged customer issues in a service desk environment. Ideal candidates should have experience in Windows Administration and Networking, ITIL tools, and strong communication skills in English and either Italian or Spanish. This position promotes a dynamic work culture within a diverse and inclusive team.