Senior Guest Experience Manager - Luxury Hotels

Royal Caribbean Group; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading cruise company seeks a Guest Services Manager who excels in hospitality and operational leadership. This role demands a proactive approach to guest satisfaction and team management, with a focus on creating a positive environment for both staff and guests. Candidates should possess a background in hotel management and relevant experience, alongside a passion for delivering exceptional guest services.

Competenze

• 2-3 years of experience in hotel management.
• Additional languages (Spanish, Italian, Portuguese, French, German) are advantageous.

Mansioni

• Lead in delivering an exceptional guest experience and mentor team members.
• Manage group business, ensuring service delivery consistency.
• Evaluate team performance and maintain compliance with Immigration policies.

Conoscenze

Leadership

Customer Service

Communication

Team Coordination

Operational Management

Formazione

Hotel Director/Hotel General Manager background

Descrizione del lavoro

A leading cruise company seeks a Guest Services Manager who excels in hospitality and operational leadership. This role demands a proactive approach to guest satisfaction and team management, with a focus on creating a positive environment for both staff and guests. Candidates should possess a background in hotel management and relevant experience, alongside a passion for delivering exceptional guest services.