Senior Field Service Engineer (m/f/d)

Bruker • Microbiology & Infection Diagnostics; Napoli; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading life science company is seeking a Service Engineer based around Naples, Italy. The role involves installation and maintenance of instrumentation primarily focused on Microbiology and Diagnostic Products. The ideal candidate will have a strong background in Microbiology, a minimum of 5 years service experience, and will be responsible for customer support, requiring frequent travel within Italy and abroad.

Competenze

• Minimum 5 years of service experience with a solid technical or scientific background.
• Good computer literacy including familiarity with data system hardware.
• Current driving license valid in Italy.

Mansioni

• Installation and maintenance of instrumentation.
• Provide technical support and assistance to customers.
• Frequent travel within Italy and to customer sites abroad.

Conoscenze

Microbiology knowledge

Technical troubleshooting

Effective communication

Relationship building

Self-motivation

Formazione

Qualification in Microbiology, Biology, Biotechnology, or Bio-Chemistry

Descrizione del lavoro

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information please visit www.bruker.com.

We are currently looking for a Service Engineer in Italy to ensure timely customer service support and in compliance to local regulations following Bruker internal guidelines for our Mass Spectrometry portfolio. The primary focus would be Microbiology and Diagnostic Products.

This job is home office based, preferably, around Naples. Good travel connections as well, for international travel, will be important.

Please provide us with the CV in English.

Responsibilities

Working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:

• Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
• Liaise with customers and colleagues in the site planning process prior to installation
• Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• Carry out breakdown and planned maintenance at customers’ sites
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
• Carry out procedures necessary to validate systems to certifiable standards
• Provide technical input to the sales team in non-routine sales cases
• Frequent travel within Italy is an essential part of the job. Significant travel to customer sites abroad is also expected especially within Europe

Qualifications

• Qualification in Microbiology or Biology or Biotechnology or Bio-Chemistry or similar level of knowledge and skill gained by practical experience in the Mass Spectrometry field
• Minimum 5 years of service experience with a solid technical or scientific background gained in industry or academia
• Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• Ability to diagnose causes of malfunction and to actively resolve customers’ service problems
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems
• Ability to communicate effectively at all levels with good spoken and written English and Italian
• Current driving license, valid in Italy
• Outgoing and good at building relationships through inspiring trust and confidence
• Upholding a professional image and a very high standard of personal presentation
• Self-motivation and a willingness to work with others toward a shared goal
• Ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
• Excel at continual learning in a rapidly advancing technological area.
• No visa restriction preventing travel in the USA or EU