Senior CRM Specialist

UPIM; Mestre; In loco; EUR 38.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading retail company in Mestre, Italy, is seeking an experienced Senior CRM Specialist for their Digital Business Team. The role focuses on managing customer loyalty programs and implementing CRM activities to enhance customer retention. Ideal candidates will have at least 3 years of CRM experience, strong analytical skills, and proficiency in the Salesforce ecosystem. The company offers a dynamic environment and a range of employee benefits.

Servizi

Wellbeing & Parenting programs

Wellness area with free courses

Learning & Development training programs

Company Cafeteria

20% employee discount

Access to exclusive employee perks

Flexible start times

Medical consultation benefits

Health insurance after contract

Competenze

• At least 3 years of experience with a solid focus on CRM.
• Proven experience within the Salesforce ecosystem.
• Solid project management skills and digital orientation.

Mansioni

• Contribute to the operational management of loyalty programs.
• Develop multi-channel communications in partnership with marketing.
• Monitor CRM and loyalty KPIs.

Conoscenze

CRM expertise

Analytical mindset

Project management

Communication skills

Team player

Salesforce ecosystem

Fluency in English

Formazione

University degree in Economics, Marketing, or Statistics

Descrizione del lavoro

Job description

Retail network is the beating heart of our business. With over 2000 stores around the world, we are close to our customers by inspiring them in their shopping.

We are looking for an experienced Senior CRM Specialist to join our Digital Business Team.

About the role

• Contribute to the operational management of loyalty programs of each different brand
• Deliver CRM activities in order to encourage customer retention and loyalty
• Develop multi-channel communications including personalized newsletter, SMS and push messages in partnership with the marketing team
• Monitor CRM and loyalty KPIS
• Managing customer database quality, integrity and enrichment
• Partner with the store operations and digital teams to optimize CRM actions
• Training for store teams of the CRM projects
• CRM initiatives and loyalty program of OVS, Stefanel, GAP collaborating with the other CRM team members.

What We’re Looking For

• University background in Economics, Marketing, Statistics
• At least 3 years of experience with a solid focus on CRM
• Proven experience within the Salesforce ecosystem
• Strong analytical mindset
• Solid project management skillsDigital and innovation-oriented mindset
• Expertise in CRM and Retail reporting
• Excellent communication and presentation skills
• Team player, able to perform in a fast-paced environment
• Fluency in English (both written and spoken) is essential

Why Join Us

In OVS Group you will find a structured company, a dynamic and strongly results-oriented environment. We are innovating tradition, with a strong investment in new technologies, to offer customers and employees an increasingly omnichannel and digital experience, without neglecting attention to the environment, the future and sustainability.

Additional Benefits in Joining Us

• Wellbeing & Parenting: Programs dedicated to physical and mental wellbeing and parenting support
• Wellness area with free courses such as yoga, pilates, and functional training
• Learning & Development: Technical-specialist and managerial training programs and opportunities for continuous skill development
• Company Cafeteria
• 20% discount on all our brands
• Access to exclusive employee perks across the group (travel, electronics, and more)
• Flexible start times and smart working options
• Medical consultation and 8 additional hours of paid leave annually for medical appointments
• Health insurance included once a permanent contract is secured