Senior Client Advisor - Panerai

Richemont; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury goods company in Milan is seeking a Senior Client Advisor to enhance client relationships and achieve sales targets. The role entails providing exceptional customer service, mastering the selling process, and contributing to team objectives. Ideal candidates will have a strong sales background and a passion for luxury watches. Opportunities for career growth within the company are available.

Servizi

Dynamic work environment

Potential career growth opportunities

Multicultural team experience

Competenze

• Strong experience in sales and passion for watches.
• Natural curiosity and empathy to enhance client relationships.
• Ability to propose innovative ideas to boost sales.

Mansioni

• Achieve sales targets through effective selling techniques.
• Uphold operational excellence in the selling ceremony.
• Build long-lasting client relationships.

Conoscenze

Sales mindset

Customer service

Communication skills

Empathy

Descrizione del lavoro

Panerai Senior Client Advisor

YOUR MISSION

As a dedicated team member of Casa Panerai Milano, the Senior Client Advisor is a key role in achieving the boutique’s objectives and targets with a high level of autonomy.

As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will communicate the brand legacy and technical details in an inspiring manner to build trust and long-lasting client relationships.
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
• You will support after-sales clients with helpful solutions in accordance with Maison procedures
• You will become a brand ambassador and build a network of high potential clients
• You will contribute to the daily operational processes, including inventory, cash handling and security
• You will foster a positive, inclusive and supporting work environment
• You will propose innovative ideas to boost sales, including merchandising, events and product mix
• You will drive sales performance by achieving personal and boutique sales targets through effective selling techniques and collaboration

HOW WILL YOU EXPERIENCE SUCCESS

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.

HOW DO WE KEEP YOU SMILING?

• You will be part of a dynamic Maison where your skills and talents will be recognized
• You will share with us the same values such as “enriching communities, care attitude, continuous improvement, efficient accountability”
• You will work in a multicultural team and develop international experience
• You will navigate with us on our sustainability journey
• You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group

INTERVIEW PROCESS

1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the HR Manager and Commercial Director