Senior Analyst, Technical Account Management • Technical Account Management & Market Access

Euronext; Milano; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading financial company located in Milano is seeking a Senior Customer Success Manager to enhance client experiences and drive satisfaction. The ideal candidate will develop and implement customer success strategies, leveraging analytics and project management expertise. Fluency in English is essential, with additional languages considered an asset. This is a full-time position offering the opportunity to work in a dynamic environment.

Competenze

• Experience in designing and implementing customer success strategies.
• Ability to use automation tools to streamline processes.
• Demonstrated teamwork capabilities in an international environment.
• Analytical thinking and strategy articulation skills.
• Strong project management and coordination capabilities.
• Fluency in English; additional languages are a plus.

Mansioni

• Ensure effective execution of the customer success roadmap.
• Set relevant KPIs and reporting to drive customer excellence.
• Enhance customer experience through local successes.
• Lead ad-hoc projects to optimise the client journey.
• Collaborate with Sales and Marketing Operations teams.

Conoscenze

Business Development

Front End

Bricklayer

Ftp

KYC

Descrizione del lavoro

Key accountabilities

Ensure effective execution of this roadmap in coordination with internal and external stakeholders and take direct operational ownership for its implementation

In line with the Voice of the Customer set-up transversal tools and processes across Corporate Services products to build an efficient customer success framework enabling best-in-class customer onboarding support and feedback

Set relevant KPIs objectives and reporting across all products to drive customer excellence behaviour and ensure maximum customer satisfaction and retention

Enhance customer experience : learn from local successes and generalise when applicable to other markets - travel required

Lead ad-hoc projects to optimise progressively each step of the client journey

Work together with the Sales Marketing Operations and Technical teams to innovate and generate up and cross selling opportunities amongst the existing portfolio of clients.

The key accountabilities only describe the main activities and are not exhaustive. It evolves depending on the expertise level and ongoing projects

Your profile

Experience in designing and implementing end-to-end customer success strategies and set-up

Expert at using automation tools to streamline and structure processes across the entire customer journeys

Demonstrated teamwork capabilities and ability to interact with different stakeholders in an international and multicultural environment

Analytical thinking as well as ability to articulate a comprehensive strategy

Business-driven results oriented and proactive mindset

Strong project management and coordination capabilities

Flexibility and ability to adapt in fast growing and changing environment

Fluent in English; while French Italian and Deutch are a plus

W e are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.

Required Experience :

Senior IC

Key Skills

Business Development,Front End,Bricklayer,Ftp,KYC

Employment Type : Full-Time

Experience : years

Vacancy : 1