Senior Account Manager

DELIVEROO; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service in Milan seeks a National Account Manager to manage enterprise-level restaurant partnerships. This role involves building strong relationships, understanding business goals, and driving revenue growth. Candidates should have at least 6 years of account management experience in FMCG/HORECA and be fluent in Italian and English. The position offers competitive compensation and various benefits including flexible working hours.

Servizi

Free Deliveroo Plus subscription

Headspace membership

Gym or fitness membership

Private medical or Wellbeing Allowance

Competenze

• At least 6 years of experience in account management in FMCG/HORECA.
• Ability to understand and articulate complex business challenges.
• Strong negotiation and interpersonal skills.

Mansioni

• Build and maintain relationships with enterprise-level restaurant partners.
• Understand partners' business goals and provide strategic guidance.
• Drive revenue growth through upselling and identifying new opportunities.
• Act as the main point of contact for partners.

Conoscenze

Strong communication

Negotiation skills

Interpersonal skills

Fluent in Italian

Fluent in English

Descrizione del lavoro

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Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Role

As an NAM at Deliveroo, you will manage and grow relationships with our enterprise-level restaurant partners. You will work closely with your portfolio partners to understand their needs, develop tailored solutions, and drive revenue growth for both the partner and Deliveroo.

You will be based in our offices in Milan and report to the Head of National Accounts

Responsibilities

• Build and maintain strong, long-term relationships with enterprise-level restaurant partners.
• Understand partners' business goals and challenges to provide strategic guidance and support.
• Manipulate and analyse data to drive growth and profitability, both for your partners and for Deliveroo.
• Collaborate with internal teams to develop and implement customised solutions to meet partners' needs, including Marketing, Operations, Corporate, Customer Service.
• Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
• Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner.

Requirements

• At least 6 years of experience account management in FMCG/HORECA
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand and articulate complex business challenges and develop tailored solutions.
• Must be fluent in Italian and English.

Life at Deliveroo

We are a growing team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits such as monthly Deliveroo credit, welfare program, community, convenience, growth, time away, relocation and more. We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

A competitive and comprehensive compensation and benefits package

Food

• Free Deliveroo Plus subscription (or equivalent)
• While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods

Work Life

• Flexible working hours and location flexibility
• Competitive Parental Leave Policy
• Work-from-home kit
• Employee Assistance Programme
• Roolearn platform, giving you access to content from leading L&D providers
• Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Equity

• We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success

Perks

• Headspace membership
• Gym or fitness membership
• Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

Time to recharge

• Annual leave and public holidays (increases with tenure)
• One paid day off each year to volunteer or support a charity of your choice