Seasonal Night Auditor

Pyramid Global Hospitality; Napoli; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A leading hospitality company in Naples is seeking a Seasonal Night Auditor to join their Front Desk team. This role involves checking in guests, resolving problems to enhance their stay, and generating reports. The ideal candidate should possess strong communication skills and a detail-oriented approach, with a high school diploma or equivalent. Compensation is $19 per hour, and flexibility for overnight shifts, including weekends and holidays, is required.

Competenze

• Ability to work overnight hours.
• Strong desire to make an impact on guests.
• Ability to stand for the duration of the shift.

Mansioni

• Check guests in and fulfill special requests.
• Resolve problems to ensure guest satisfaction.
• Generate and distribute daily and weekly reports.

Conoscenze

Attention to detail

Verbal communication

Written communication

Computer skills

Engaging personality

Formazione

High school diploma or equivalent

Descrizione del lavoro

Seasonal Night Auditor

Pyramid Global Hospitality

Overview

Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, seeks a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate demonstrates an engaging personality, detail-oriented approach, and a passion for delivering exceptional guest service during overnight hours.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• Ability to work the overnight hours.
• High attention to detail.
• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation

$19 per hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.