SAP Project Manager

IBM; Segrate; In loco; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking a Mid-Senior level SAP Project & Service Manager to oversee and improve SAP services across the organization. You will be responsible for service governance, project management, and stakeholder collaboration, ensuring high-quality delivery aligned with organizational goals. The ideal candidate has a Bachelor's Degree, advanced English proficiency, and experience with project management tools. This full-time position is based in Segrate, Lombardia, Italy.

Competenze

• Advanced proficiency in English (spoken and written) is required.
• Familiarity with ITIL best practices for Service Management is preferred.
• Experience with project management tools is essential.
• Certification in recognized project management methodologies is desired.

Mansioni

• Ensure compliance with SLAs and KPIs in service governance.
• Lead project planning and execution to ensure timely delivery.
• Collaborate with stakeholders to streamline processes and optimize outcomes.
• Manage internal and external teams to boost performance.

Conoscenze

SAP Service Governance

Project Delivery Management

Stakeholder Collaboration

Team Leadership

English proficiency

ITIL best practices

Project Management tools

Project Management certification

Digital transformation

Formazione

Bachelor's Degree

Strumenti

Jira

Asana

Trello

monday.com

Wrike

Microsoft Project

Descrizione del lavoro

Introduction

A career in SAP Project & Service Management combines strong organizational skills with a deep understanding of SAP solutions and IT governance. You will operate in a dynamic environment where service stability and innovation coexist, enabling you to make a tangible impact on business growth and operational efficiency.

Your Role And Responsibilities

As SAP Project & Service Manager, you will be responsible for the governance, coordination, and continuous improvement of SAP services and projects across the organization. You will oversee both service management, ensuring high-quality, efficient, and cost-effective AMS (Application Maintenance Services), and project management, driving the delivery of SAP initiatives within scope, time, and budget.

You will work closely with business stakeholders, IT leadership, external providers, and cross-functional teams to guarantee stable operations while driving innovation and process optimization. Your role is pivotal in ensuring business continuity, maximizing operational efficiency, and supporting strategic SAP initiatives.

Your Primary Responsibilities Include

• SAP Service Governance: Ensure compliance with SLAs and KPIs, manage client requests efficiently, handle service escalations, and implement preventive and corrective actions.
• Project Delivery Management: Lead project planning, execution, monitoring, and reporting to ensure timely, on-budget, and quality delivery of SAP projects.
• Stakeholder Collaboration: Collaborate with business units, IT teams, vendors, and partners to streamline processes, optimize project execution, and drive continuous improvement.
• Team Leadership: Coordinate and manage internal and external teams, fostering collaboration, mentoring team members, and maximizing performance while mitigating risks.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Ensure compliance with contractual SLA and KPI, managing client requests with efficiency and transparency.
• Coordinate and oversee external AMS providers, ensuring alignment with business and IT requirements.
• Define operational plans and monitoring processes for SAP service management and ticketing systems.
• Handle service escalations and critical situations, implementing preventive and corrective actions.
• Produce and present regular service performance reports, monitor customer satisfaction, and propose improvements.
• Lead project planning, execution, and monitoring, ensuring projects are delivered on time, within budget, and aligned with objectives.
• Track project progress, identify risks and issues, and elevate appropriately.
• Collaborate with business units, IT teams, vendors, and partners to optimize processes and project execution.
• Manage internal and external teams, fostering collaboration, performance, and risk mitigation.

Preferred Technical And Professional Experience

• Advanced proficiency in English (spoken and written) for effective communication in international contexts.
• Familiarity with ITIL best practices for Service Management.
• Experience with widely used Project Management tools (e.g., Jira, Asana, Trello, monday.com, Wrike, Microsoft Project).
• Certification in Project Management methodologies (e.g., PMP, PRINCE2, Agile/Scrum).
• Previous experience in multinational environments or complex organizational structures.
• Exposure to digital transformation projects or process automation initiatives.
• Ability to provide thought leadership in SAP project and service management.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

IT Services and IT Consulting