SAP Project Manager

IBM; Napoli; In loco; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading tech company is seeking a SAP Project Manager in Naples, Campania, to oversee SAP services and manage projects. This mid-senior level role requires strong organizational skills and a Bachelor's degree. Key responsibilities include service governance, stakeholder collaboration, and leading project teams. Candidates should have advanced English proficiency and familiarity with project management tools. A full-time position with a dynamic environment focused on operational efficiency await you.

Competenze

• Ensure compliance with contractual SLA and KPI.
• Coordinate and oversee external AMS providers.
• Define operational plans and monitoring processes.
• Handle service escalations and critical situations.
• Produce and present regular service performance reports.
• Lead project planning, execution, and monitoring.
• Collaborate with business units and IT teams.
• Manage internal and external teams.

Mansioni

• Oversee governance of SAP services and projects.
• Ensure compliance with SLAs and KPIs.
• Lead project planning, execution, and reporting.
• Foster collaboration among stakeholders.
• Maximize performance while mitigating risks.

Conoscenze

SAP Service Governance

Project Delivery Management

Stakeholder Collaboration

Team Leadership

Advanced proficiency in English

Familiarity with ITIL best practices

Experience with project management tools

Formazione

Bachelor's Degree

Strumenti

Jira

Asana

Trello

Monday.com

Wrike

Microsoft Project

Descrizione del lavoro

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Introduction

A career in SAP Project & Service Management combines strong organizational skills with a deep understanding of SAP solutions and IT governance. You will operate in a dynamic environment where service stability and innovation coexist, enabling you to make a tangible impact on business growth and operational efficiency.

You will have the opportunity to work with diverse teams, interact with business and IT leaders, and coordinate external providers, ensuring reliable, high-quality SAP services while successfully leading transformation projects. Curiosity, strategic thinking, and a focus on continuous improvement will be the foundation of your success in this role.

Your Role And Responsibilities

As SAP Project & Service Manager, you will be responsible for the governance, coordination, and continuous improvement of SAP services and projects across the organization. You will oversee both service management, ensuring high-quality, efficient, and cost-effective AMS (Application Maintenance Services), and project management, driving the delivery of SAP initiatives within scope, time, and budget.

You will work closely with business stakeholders, IT leadership, external providers, and cross-functional teams to guarantee stable operations while driving innovation and process optimization. Your role is pivotal in ensuring business continuity, maximizing operational efficiency, and supporting strategic SAP initiatives.

• SAP Service Governance: Ensure compliance with SLAs and KPIs, manage client requests efficiently, handle service escalations, and implement preventive and corrective actions.
• Project Delivery Management: Lead project planning, execution, monitoring, and reporting to ensure timely, on-budget, and quality delivery of SAP projects.
• Stakeholder Collaboration: Collaborate with business units, IT teams, vendors, and partners to streamline processes, optimize project execution, and drive continuous improvement.
• Team Leadership: Coordinate and manage internal and external teams, fostering collaboration, mentoring team members, and maximizing performance while mitigating risks.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Ensure compliance with contractual SLA and KPI, managing client requests with efficiency and transparency.
• Coordinate and oversee external AMS providers, ensuring alignment with business and IT requirements.
• Define operational plans and monitoring processes for SAP service management and ticketing systems.
• Handle service escalations and critical situations, implementing preventive and corrective actions.
• Produce and present regular service performance reports, monitor customer satisfaction, and propose improvements.
• Lead project planning, execution, and monitoring, ensuring projects are delivered on time, within budget, and aligned with objectives.
• Track project progress, identify risks and issues, and elevate appropriately.
• Collaborate with business units, IT teams, vendors, and partners to optimize processes and project execution.
• Manage internal and external teams, fostering collaboration, performance, and risk mitigation.

Preferred Technical And Professional Experience

• Advanced proficiency in English (spoken and written) for effective communication in international contexts.
• Familiarity with ITIL best practices for Service Management.
• Experience with widely used Project Management tools (e.g., Jira, Asana, Trello, Monday.com, Wrike, Microsoft Project).
• Certification in Project Management methodologies (e.g., PMP, PRINCE2, Agile/Scrum).
• Previous experience in multinational environments or complex organizational structures.
• Exposure to digital transformation projects or process automation initiatives.
• Ability to provide thought leadership in SAP project and service management.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: IT Services and IT Consulting

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