Sap Basis & Hana Consultant - Italian Speaker

Hcltech; Ferrara; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading tech company in Italy is seeking a highly talented SAP BASIS & HANA Consultant to support customer onboarding and manage service delivery for SAP Enterprise Cloud Services. Responsibilities include orchestrating project delivery, supporting critical customer situations, and collaborating with SAP stakeholders to ensure customer success. The ideal candidate should have strong communication skills and a problem-solving mindset. This is a full-time remote role.

Mansioni

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding customers to SAP Enterprise Cloud Services.
• Orchestrate overall service/project delivery according to planned scope, budget, and milestones.
• Support de-escalations of critical customer situations.
• Provide support for critical customer situations with major incident management teams.
• Contribute to customer release and maintenance activities.
• Support customers on technical requirements throughout their lifecycle within SAP.
• Execute and support problem management and continuous improvement.
• Liaise with different SAP stakeholders to ensure customer success.

Descrizione del lavoro

SAP BASIS & HANA Consultant - Italian Speaker

/ Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding / transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating the overall service / project delivery according to planned scope, budget, and milestones
• Supporting in de-escalations of critical customer situations
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executing and supporting problem management and continuous improvement
• Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supporting in reviewing