SAP Basis Administrator

HCLTech; Italia; Ibrido; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

HCLTech seeks a SAP Customer Engagement Manager to lead engagements across multiple SAP landscapes, focusing on S/4HANA, HANA DB, SAP RISE, and cloud options (AWS/Azure/GCP).

The role is client-facing, coordinating with TechOps and SDM teams to guide customers through migrations, upgrades, and go-lives. Hands-off execution is typical, with emphasis on solution alignment and customer success.

Competenze

• Minimum 5+ years of SAP Basis experience.
• 2+ cloud knowledge via Solution Management, Consulting or Delivery roles.
• Hands-on experience in S/4HANA and HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS integrations (Ariba, Salesforce) is a plus.
• Hands-on experience with hyperscalers (AWS, Azure, GCP).

Mansioni

• Technical Architecture guidance and landscape issue resolution for end customers.
• Supports sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contributes to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Orchestrates service delivery according to scope, budget and milestones.
• Supports critical customer situations with MIM, SAP Enterprise Cloud Services Office teams and Product Support.
• Contributes to customer release and maintenance activities.
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise.
• Executes and supports problem management and continuous improvement.
• Liaises with SAP stakeholders to ensure customer success.
• Reviews account status and determines transitions to other teams as needed.
• Oversees mandatory trainings and delta knowledge transfer for associates.

Conoscenze

SAP Basis

Cloud knowledge

S/4 HANA

SAP Upgrade & Migration

SaaS integrations

Hyperscaler cloud

Strumenti

SAP

S/4HANA

HANA DB

Ariba

Salesforce

AWS

Azure

GCP

Descrizione del lavoro

Technical Skill Set required to perform above tasks:

• Technical expertise in SAP Basis area with minimum of 5+ years of experience.
• 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
• Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Scope for the career

• Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)
• Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
• Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. Generally this exposure is not available in any regular SAP Basis position.
• Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.
• Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.)
• This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
• dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned)
• DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)
• SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
• This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
• Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.

Key tasks comprise the following:

• Technical Architecture, Landscape issues/ queries guidance to end customers.
• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
• Supports in de-escalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executes and supports problem management and continuous improvement
• Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates: mandatory trainings documentation
• Enable continuous delta KTs on new topics and refresher sessions.