Salesforce Marketing&Service Cloud Analyst

Oliver James; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A multinational consulting company in Milan seeks a candidate to act as a liaison between the ICT department and Sales & Marketing. Responsibilities include gathering requirements, managing project planning, and optimizing business processes. The role requires a degree in a scientific discipline, 3+ years in a similar position, and knowledge of Salesforce. Fluency in Italian and good English skills are essential.

Competenze

• Minimum of 3 years experience in a similar role in a multinational or consulting environment.
• Experience in the energy sector is considered a plus.
• Excellent command of Italian and good knowledge of English.

Mansioni

• Collect and analyze user requirements from various business areas.
• Coordinate the analysis of Change Requests.
• Manage planning of enhancements and projects in the Sales & Marketing domain.
• Supervise AMS related to Sales & Marketing applications.
• Identify continuous improvement opportunities.

Conoscenze

Interpersonal skills

Problem-solving abilities

Attention to detail

User Experience (UX) knowledge

User Interface (UI) knowledge

Formazione

Degree in a scientific or related discipline

Strumenti

Salesforce (Sales Cloud, Service Cloud, Marketing Cloud)

Descrizione del lavoro

Overview

The selected candidate will act as a liaison between the ICT department and the Sales & Marketing business functions, ensuring effective alignment between business needs and technological solutions. The role involves gathering requirements, leading functional and technical analysis, project planning, and continuous improvement initiatives.

Responsibilities

• Interface with various business areas to collect and analyze user requirements
• Coordinate the functional and technical analysis of Change Requests
• Manage the planning of enhancements and projects within the Sales & Marketing domain
• Supervise AMS (Application Management Services) related to the Sales & Marketing application landscape
• Identify continuous improvement opportunities to optimize business processes and system performance

Requirements

• Degree in a scientific or related discipline
• Minimum of 3 years experience in a similar role, gained in a multinational and well-structured company or through consulting activities
• Experience in the energy sector is considered a plus
• Knowledge of Salesforce (Sales Cloud, Service Cloud, Marketing Cloud) is appreciated
• Strong attention to detail, particularly regarding UX and UI needs
• Excellent command of Italian and a good knowledge of English
• Strong interpersonal skills, problem-solving abilities, and a team-oriented mindset