Salesforce Business Analyst & System Admin

Eutelsat Communications SA; Torino; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global satellite communications leader seeks a Salesforce Business Analyst & System Admin to join their team in Turin, Italy. This position involves driving digital transformation through Salesforce solutions, collaborating with various stakeholders, and implementing best practices. Ideal candidates have 3–5 years of experience and strong expertise in Salesforce platforms, particularly Sales Cloud and CPQ.

Servizi

Work-life balance options

Diversity and inclusion initiatives

Flexible schedules

Competenze

• 3–5 years of experience as a Salesforce Business Analyst or Technical/Functional Consultant.
• Proven experience with implementation and administration of Sales Cloud and Salesforce CPQ.
• Strong platform knowledge including configuration of objects and processes.

Mansioni

• Facilitate workshops with stakeholders to gather requirements.
• Translate business needs into user stories and functional specs.
• Lead design, configuration, and testing of Salesforce solutions.

Conoscenze

Salesforce expertise

Business and technical stakeholder engagement

Configuration in Salesforce

Excellent communication skills

Problem-solving abilities

Strumenti

Sales Cloud

Salesforce CPQ

MuleSoft

Jira

Confluence

Descrizione del lavoro

Overview

Salesforce Business Analyst & System Admin

Country/Region: IT

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions — connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. We are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

Job Overview

We are looking for an enthusiastic and skilled Salesforce Business Analyst & System Admin, with a strong technical background, to join our Delivery team and play a critical role in driving the digital transformation of our sales and marketing processes by delivering tailored Salesforce solutions. In this position, you’ll work closely with Application Owners, Functional and Technical Leads, Salesforce administrators, analysts and developers, and key business stakeholders, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are

• A hands-on Salesforce expert with proven experience across Sales Cloud and CPQ
• Able to work across both business and technical stakeholders to ensure alignment and delivery
• Comfortable configuring Salesforce as part of a rich technical ecosystem interfacing, via MuleSoft, with Sales, Billing, Analytics and Operational systems
• At ease with rich and complex business requirements, comfortable switching contexts, and proactively managing your priorities
• Able to work with both internal and external resources
• Fluent in English with excellent communication and documentation skills. (French would be a plus)

What You’ll Do

Reporting to the Head of Lead to Contract, you will:

• Facilitate workshops and discovery sessions with the demand management team and the business stakeholders
• Translate business needs into clear user stories, process flows, and functional specifications
• Lead the design, configuration, and testing of Salesforce solutions, particularly on Sales Cloud and CPQ
• Collaborate with the rest of the team to ensure scalable, secure, and high-performance implementations
• Support test strategy, UAT, and release cycles
• Provide functional and technical guidance on Salesforce best practices and platform governance
• Act as a point of reference for other teams working on Lead to Order capabilities

What You’ll Need

• 3–5 years of experience as a Salesforce Business Analyst or Technical/Functional Consultant

Required project experience:

• Implementation and administration of Sales Cloud and Salesforce CPQ
• Implementation of solutions requiring integrations through various systems, including other Salesforce orgs
• Strong platform knowledge, including configuration of objects, flows, role and permissions, approval processes, validation rules, reports, CPQ, etc.
• Deep understanding of the Lead to Order process: Lead, Opportunity, Quote, Contract
• Comfortable working in an environment combining both V-cycle and agile methods, using tools such as Jira, Confluence, Aha, etc.

Required Certifications

• Strongly Recommended Certifications:
• Salesforce Advanced Administrator (ADX 211)
• Salesforce Platform App Builder

Nice to Have

• Experience with Marketing Cloud Account Engagement (Pardot)
• Salesforce MCAE Specialist and/or MCAE Consultant certifications
• Prior experience in telecom/satellite industry is a plus

Where You’ll Work

Turin (Italy)

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.