Salesforce BA - Field Service

Glocomms; Roma; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading tech firm in Lazio, Italy is seeking a skilled Salesforce Business Analyst to manage documentation and enhance Salesforce solutions. The successful candidate will have expertise in Service Cloud and Field Service Cloud and demonstrate excellent communication skills. Responsibilities include optimizing service processes and providing user training. Join a dynamic team to drive process improvements and automation.

Competenze

• Proven experience as a Salesforce Business Analyst, ideally with Service Cloud and Field Service Cloud.
• Strong understanding of Salesforce data models and flows.
• Experience in managing documentation and UAT processes.

Mansioni

• Manage business documentation and test cases.
• Collaborate with stakeholders on business requirements.
• Configure and optimize Salesforce Service Cloud and Field Service Cloud.

Conoscenze

Salesforce configuration

Stakeholder management

Data model design

Documentation management

UAT processes

Automation

Strumenti

Salesforce Service Cloud

Salesforce Field Service Cloud

Descrizione del lavoro

Overview

Role Overview

We are seeking a skilled and proactive Salesforce Business Analyst with deep technical expertise in Service Cloud and Field Service Cloud.

Responsibilities

• Manage business documentation, test cases, and user acceptance testing (UAT), while contributing to the design and optimization of Salesforce solutions.
• Collaborate with stakeholders to gather and analyze business requirements.
• Document functional and technical specifications, process flows, and user stories.
• Design and manage test cases, coordinate UAT sessions, and ensure successful sign-off.
• Configure and optimize Salesforce Service Cloud and Field Service Cloud, including: data model design and management; setup and configuration of service processes; Flow and mobile flow creation and optimization.
• Work closely with developers, admins, and QA teams to ensure alignment between business needs and technical solutions.
• Provide training and support to end-users and contribute to change management efforts.
• Identify opportunities for automation and process improvement within the Salesforce ecosystem.

Required Skills & Experience

• Proven experience as a Salesforce Business Analyst, ideally within Service Cloud and Field Service Cloud environments.
• Strong understanding of Salesforce data models, flows, mobile flows, and configuration.
• Experience in managing documentation, test cases, and UAT processes.
• Ability to translate business requirements into technical specifications.
• Excellent communication and stakeholder management skills.
• Salesforce certifications (e.g., Administrator, Service Cloud Consultant, Field Service Consultant) are highly desirable.