Sales Support Specialist Italian Speaker

Cross Borders Talents; Fontanelle Chiesa; Remoto; EUR 11.000 - 14.000; Tempo pieno

Descrizione del lavoro

A leading technology firm seeks an experienced Sales Support Specialist fluent in Italian and English to support customers with enquiries and product information remotely. Candidates will manage customer interactions through various channels and must have experience in customer service. The position offers a competitive salary and performance bonuses, along with relocation support for eligible candidates.

Servizi

Performance Bonus

Meal Allowance

Transport Allowance

Health Insurance

Relocation Support

Competenze

• Fluent in Italian and English (spoken and written).
• Experience in customer service or sales support preferred.
• Tech-savvy and comfortable with troubleshooting digital tools.

Mansioni

• Support customers with sales-related inquiries and product information.
• Communicate across multiple channels: phone, email, chat, and social media.
• Log and manage customer interactions with attention to detail.

Conoscenze

Fluent in Italian

Fluent in English

Experience in customer service or sales support

Tech-savvy

Strong communication skills

Multitasking ability

Resilience under pressure

Descrizione del lavoro

Overview

Job Title: Sales Support Specialist Italian Speaker
Department: Sales
Company: Leading Technology Company
Location: Remote (within Portugal)
Start Date: 5th June 2025
Contract Type: CDD 6 months (with possibility of renewal)
Work Model: Fully Remote (Relocation support available within Portugal)

Work Schedule

Shifts: Monday to Saturday, including bank holidays, between 08:00 and 19:00 (rotational shifts)
Days Off: Sunday + 1 rotational day off per week

Salary & Compensation

Base Salary: 1,024 per 14 months

• Performance Bonus: 225 per 12 months
• Position Bonus (Braga only): 20 per 12 months
• Meal Allowance: 7.23 per working day
• Transport Allowance: 20 per month
• Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months
• Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role

As a Sales Support Specialist, you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

• Fluent in Italian and English (spoken and written)
• Experience in customer service or sales support (preferred)
• Tech-savvy and comfortable with troubleshooting digital tools
• Skilled in communication and multitasking
• Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team. Apply now and grow your career with us!